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Millennium Systems International · 1 day ago

CX Knowledge Specialist

United States

Full-time

Remote

Entry, Mid Level

$40K/yr - $60K/yr

2+ years exp

Millennium Systems International is an exciting and dynamic software company based in Parsippany, NJ, providing management software for the beauty and wellness industry. The CX Knowledge Specialist is responsible for creating, maintaining, and optimizing documentation to support both employees and customers, ensuring that knowledge assets are consistently updated and effectively utilized across the organization.

BeautyInformation TechnologySaaSSoftware

Responsibilities

Creating, maintaining, and optimizing clear, accurate, and high-quality documentation to support both employees and customers

Ensuring knowledge assets, such as product guides and process documentation, are consistently updated and effectively utilized across the organization

Collaborating across teams to source information, monitor evolving needs, and enhance operational efficiency through effective documentation and communication strategies

Sourcing update requests from multiple teams; gathering data on upcoming changes, releases, and announcements; observing and documenting tenured agents; and working with multiple Leadership teams on internal process changes

Qualification

SalesforceOffice experienceWritten communicationCustomer serviceDocumentation skillsMulti-taskingTyping speedTime managementCollaborationSelf-starter

Required

Exceptional written communication skills

Ability to collaborate with internal teams, demonstrating strong communication and interpersonal skills

Demonstrates high level of perception to identify and work toward continuous service improvement

Ability to deliver high quality written material under tight deadlines

Minimum 1 year Salesforce and Office experience

A self-starter that can work independently and as a team member

Ability to multi-task

Has great time management skills

Bachelor's degree or Associates Degree with 2 years of experience

Ability to type greater than 70 wpm

Reliable ISP

Preferred

Minimum of 24 months of previous Service Desk, Help Desk, or Customer Service experience preferred

BA or Vocational school degree preferred or equivalent work experience

Benefits

Paid Time Off (PTO) and Holidays

Subsidized Medical, Dental, and Vision plans

Life Insurance and Accidental Death & Dismemberment (AD&D)

Short-Term and Long-Term Disability insurance

401(k) plan

Company

Millennium Systems International

Millennium Systems International is the leading business management software provider for the beauty and wellness industry, built on over three decades of insight, innovation, and disruption.

Founded in 1987

Parsippany, New Jersey, USA

201-500 employees