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Aircall · 1 day ago

Sales Manager - New York

New York, NY

Full-time

Hybrid

Mid, Senior Level

$100K/yr - $115K/yr

4+ years exp

Aircall is a unicorn AI-powered customer communications platform that combines voice, SMS, WhatsApp, and AI into one seamless workspace. They are seeking a hands-on, innovative Sales Manager to lead a team of Account Executives in New York City, focusing on transforming customer communication from legacy systems to AI-powered solutions.

AnalyticsCall CenterCloud Data ServicesCRMEnterprise ApplicationsSaaSSoftwareTelecommunicationsVoIP

Responsibilities

Own team quota attainment, forecast accuracy, and overall pipeline health

Actively coach deals in flight, join customer calls, and dig into discovery, deal strategy, and close plans

Maintain a strong in-office presence to drive pace, urgency, and accountability

Lead the shift from legacy telephony selling to AI-driven, outcome-based conversations

Coach AEs to sell transformation focused on agent performance, efficiency, and customer experience

Ensure reps can clearly articulate ROI, value realization, and long-term impact of AI adoption

Continuously adapt sales motions as customer needs, product capabilities, and the AI landscape evolve

Hire, develop, and retain high-performing sales talent

Set clear standards for preparation, curiosity, execution, and follow-through

Deliver direct coaching and make decisive performance calls when needed

Drive best-in-class pipeline management, including strong qualification and disciplined deal inspection

Ensure reps multi-thread effectively across customer organizations and engage the right stakeholders

Push for clarity on decision criteria, buying process, and next steps in every opportunity

Hold the team accountable to accuracy, rigor, and speed

Bring new ideas to how we sell, coach, and scale using data, AI tools, and experimentation

Challenge legacy ways of working and raise expectations for what great looks like

Partner closely with Enablement, Marketing, Product, and Customer Success to improve outcomes

Foster ownership, urgency, learning, and resilience

Serve as a culture carrier for the NYC office and broader sales organization

Balance high expectations with trust, transparency, and investment in people

Qualification

B2B sales experienceManaging Account ExecutivesDeal coachingPipeline managementTransformational solutions salesAI adoptionInnovative mindsetAdaptabilityTeam leadership

Required

Proven ability to hit quota through teams in fast-moving environments

Experience selling transformational or behavior-change solutions such as AI, SaaS, or workflow platforms

Strong deal coaching and pipeline management skills

Comfort getting deeply involved in deals when it matters

Ability to multi-thread complex customer organizations and drive alignment

Innovative mindset and ability to adapt quickly to change

Willingness to be in the office 4+ days per week and help build a strong local sales culture

Preferred

4+ years of B2B sales experience, ideally with at least 2 years managing Account Executives as a Team Lead or People Manager (highly preferred but not a requirement)