Apply on Employer Site

Advanced Call Center Technologies, LLC · 1 day ago

Your Voice. Your Career. Your Ownership. - Now Hiring Customer Service Reps!

Weslaco, TX

Full-time

Onsite

New Grad, Entry Level

$15/hr - $15/hr

Advanced Call Center Technologies (ACT) is looking for energetic, motivated individuals to join their team as Customer Experience Representatives. In this role, you will provide excellent service to customers, assisting with inquiries related to billing, payments, and services while also having opportunities for advancement within the company.

Information TechnologyLogisticsSoftwareTelecommunications

Responsibilities

Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance

Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things

Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions

Multi tasks to document while speaking with the consumer

Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients’ specific quality standards

Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly

Is consistently at work and on time

Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan

Other duties as requested by management

Qualification

Customer serviceCommunication skillsNegotiation skillsProblem solvingInterpersonal skills

Required

Must Live Within 45 minutes of HARLINGEN, TX

ON-SITE POSITION IN HARLINGEN

Energetic and motivated individuals

Excellent communication and interpersonal skills

Ability to respond promptly to customer needs

Ability to solicit customer feedback to improve service

Ability to maintain confidentiality

Ability to listen to others without interrupting

Ability to keep emotions under control

Ability to remain open to others' ideas and try new things

Ability to speak clearly and persuasively in positive or negative situations

Ability to listen and get clarification

Ability to respond quickly and effectively to customer questions

Ability to multi-task to document while speaking with the consumer

Demonstrates accuracy and thoroughness

Looks for ways to improve and promote quality

Applies feedback to improve performance

Monitors own work to ensure quality

Meets clients' specific quality standards

Meets productivity standards

Completes work in a timely manner

Strives to increase productivity

Works quickly

Is consistently at work and on time

Follows instructions and responds to management direction

Takes responsibility for own actions

Keeps commitments

Commits to long hours of work when necessary to reach goals

Completes tasks on time or notifies appropriate person with an alternate plan

Benefits

Dental insurance

Health insurance

Paid time off

Referral program

Vision insurance

Company

Advanced Call Center Technologies, LLC

Glassdoor3.4

Advanced Call Center Technologies, LLC (ACT) is a premier provider of domestic (USA), near shore and far shore outsourced call center services to the financial services, mortgage, telecommunications, healthcare, cable and retail industries.

Founded in 1997