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City of Dallas · 1 day ago

Supervisor - Office (Revenue and Business) (Dallas Water Utilities - Civil Service)

Dallas, TX

Full-time

Onsite

Mid, Senior Level

$27.45/hr - $32.58/hr

6+ years exp

The City of Dallas is committed to service, innovation, and community, offering careers with purpose and growth opportunities. The Office Supervisor is responsible for overseeing the daily operations of the administrative office, supervising staff, and ensuring excellent customer service while managing complex administrative tasks.

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Responsibilities

Assigns, evaluates, and supervises administrative staff performing customer service; directs and coordinate work, delegates assignments, and provides coaching, direction, and evaluation as needed

Implements plans, schedules, and assignments; determines objectives needing emphasis; recommends or adjusts work priorities, project schedules, resources, and work plans as required; oversees customer service and office skills, evaluates work performance, and recommends awards for employees

Gives advice, counsel, instruction, and identifies routine training needs for employees; provides knowledge and expertise on administrative functions, customer service, general accounting, and daily office measures; ensures appropriate internal controls are in place and regularly audits cashier tills, accounts, and general billing activities

Estimates and determines personnel needs and assigns administrative work accordingly; interviews and makes recommendations for selection of candidates for filling positions or termination

Hears and resolves minor complaints from employees; refers serious complaints to higher level supervisors or managers; recommends disciplinary actions

Finds, recommends, and implements methods to improve administrative operations, production, and effectiveness; develops guidelines, procedures, policies, rules, ISO Audits and regulations; monitors compliance and resolves issues that arise; performs other special projects as assigned

Performs any and all other work as needed or assigned

Qualification

Customer serviceAdministrative managementAccounting proceduresPayrollBudget preparationAuditingRecord keepingEffective communicationProblem solvingTeam leadership

Required

High school diploma or GED

Six (6) years of customer service or administrative experience involving any of the following areas: Revenue collections, Invoicing, Payment processing/accounts payable, Payroll, Accounting, Budget preparation, Auditing and/or issuing personal security identification media

One (1) year of leadwork or supervisory responsibilities

Knowledge of correct grammar, spelling, and punctuation

Knowledge of public administration, office and personnel management, and office operations

Knowledge of the City's payroll, accounting, or purchasing procedures

Ability to use office machines including, copier, fax machine

Ability to maintain records journals and files

Ability to write, clear and accurate reports

Ability to deal tactfully and courteously with the public and other city employees

Ability to handle difficult and unusual situations

Ability to analyze information and develop sound conclusions

Communicating effectively verbally and in writing

Establishing and maintaining strong working relationships