Apply on Employer Site

USAJOBS · 1 day ago

IT SPEC(CUSTSPT)

Arlington County, Virginia, USA

Full-time

Onsite

Entry, Mid Level

$102K/yr - $133K/yr

1+ years exp

USAJOBS is seeking an IT Specialist within the Army Review Boards Agency. The role involves providing customer support, technical support, cybersecurity, IT project management, and acquisition support, with the position located in Arlington, Virginia.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Coordinate schedules for IT support activities

Plan and schedule the installation of new or modified hardware, operating systems, applications, system fixes, updates, and enhancements

Monitor computer systems and servers for compliance with applicable laws, directives, regulations, security policies, and National Institute of Standards and Technology (NIST) Special Publications

Conduct trend analysis to identify areas where additional customer training and assistance are needed and initiate appropriate action

Qualification

IT customer supportCybersecurityIT project managementSystem administrationCustomer serviceProblem solvingOral communicationAttention to detail

Required

One year of specialized experience which includes Resolving routine, non-routine, and complex IT incident tickets; Providing remote and hands-on IT customer support and system administration services; Ensuring application of cybersecurity policies and principles; Developing project scopes and deliverables for IT project management

Attention to Detail - Is thorough when performing work and conscientious about attending to detail

Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations

Oral Communication - Expresses information to individuals or groups effectively, taking into account the audience and nature of the information

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations

Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation

Incumbent may also be required to be on call and may be required to perform emergency overtime

This position may require occasional temporary duty (TDY) travel up to 5% of this position's time

This position is a Cyberspace Workforce position. The incumbent is required to obtain and maintain qualification in accordance with DoDM 8140.03, 'Cyberspace Workforce Qualification and Management Program', and all applicable Component policies

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted

You will be required to provide proof of U.S. Citizenship

One year trial/probationary period may be required

Direct Deposit of Pay is required

Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees