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Vaco by Highspring · 18 hours ago

Tax Expert

United States

Contract

Remote

Entry, Mid Level

$31/hr - $36/hr

2+ years exp

Vaco by Highspring is seeking a Tax Expert to assist customers with their tax preparation needs. The role involves providing tax advice, return preparation, and ensuring customer satisfaction through effective communication.

Staffing & Recruiting

Hiring Manager

Amy L.

Responsibilities

In this role, you will help our customers complete their taxes using company products. By providing tax advice, full service return preparation, tax calculations, and managing product/software inquiries, you will be working toward advancing our goal of "Powering Prosperity Around the World."

You will utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language

This is a virtual, customer-facing role, so you will use our state of the art video communication software to interact with customers, and you will document interactions to maintain accurate records

Qualification

Tax preparation experienceEACPAAttorney credentialCommercial tax softwareCustomer service skillsVideo communication tools

Required

Minimum of 2 years of paid experience filing 30 or more federal and state individual 1040 tax returns, using commercial tax preparation software

Possess an active, unrestricted credential: EA, CPA, or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws and active Preparer Tax Identification Number (PTIN)

Passionate about helping clients navigate the complexities of taxation, and you're committed to enhancing our brand by delighting our customers and empowering them to prepare their taxes

Excellent customer service skills, and you are excited to interact with customers through video and audio tools in a professional, friendly, and confident manner

Must have (or be willing to obtain) internet connection that meets Security criteria

Must be available to work a minimum of 20 hours per week, spread across three or more days