ANDRITZ · 6 days ago
Customer Service Rep I
Concord, NH
Full-time
Onsite
Mid Level
3+ years expANDRITZ is seeking a Customer Service Representative who will maintain relationships with customers and support field personnel. The role involves managing customer inquiries, preparing quotes, and ensuring effective communication throughout the production and shipment processes.
EnergyHydroelectricIndustrialPaper Manufacturing
Responsibilities
Analyze financial data by collecting, monitoring, and creating financial models for decision support
Prepares all quotes, vets PO, Application & Sales (Service) Engineer’s data sheet and creates Factory Order for production as required by the customer. Makes sure all information and updates pertaining to the production of the customer’s product is communicated to the Application & Sales (Service) Engineer and customer. Coordinates the trucking for any customer’s product at the plant
Assists customers and Application & Sales (Service) Engineer’s in selection of roll material, or compound for the cover application
Enters and tracks job information in Pointman (SAP/ERP database) and on sales register which shows active orders and billable orders for accounting to generate the Invoice for the month. Creates roll material card indicating customer information and roll dimensions, compound selection, etc
Responsible for communicating customer needs to Sales Field, Planning, Warehouses, and other Departments as needed
Handles and process Customer complaints, returns and allowances
Provides updates to customers on the status of their rolls in production
Handles the more technical or complex service questions from customers and applies judgment in resolving service or technical problems falling within established limits of authority and knowledge
Track shipments and proof of delivery as required
Maintain Estimated Sales Dates and Requested Dates on each order to assist in Inventory Management for assigned territories
Prepare Customs Documentation as required for shipment of pieces to Canadian Customers
Prepares and distributes Roll Data Packages after roll has shipped
Sends out Customer Satisfaction Survey requests and tracks responses to address customer concerns and complaints
May provide work direction to others
Performs other duties and projects as required by management
Qualification
Required
Education: High School Diploma, Associates Degree beneficial but not required
Experience: 3-5 years of relevant customer service experience in a manufacturing environment preferred
Languages: English
Technology proficiency is essential, advanced Microsoft skills are preferred
Word processing and spreadsheet software, as well as some accounting knowledge required
Possess sound judgment, customer service skills, and organizational/scheduling skills
Ability to prioritize effectively and multi-task
Company
ANDRITZ
ANDRITZ is a globally leading supplier of plants, equipment, and services for hydropower stations, the pulp and paper industry
10001+ employees
H1B Sponsorship
ANDRITZ has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2021 (2)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
unknown2001-06-25IPO
Leadership Team
Jürgen Kern
Vice President Automation & Digitalization
Recent News
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