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GivePulse, Inc. · 2 days ago

Client Success and Support Coordinator (Success Management with NPO and Enterprise accounts)

United States

Full-time

Onsite

New Grad, Entry Level

GivePulse, Inc. is seeking a Client Success and Support Coordinator who will handle every aspect of customer relationships. The role involves providing high-quality customer support, managing client onboarding, and communicating customer needs to the product team.

Event Management

Responsibilities

Provide high-quality customer support via email, chat, and phone, and also find creative solutions to customer requests

Comfortability using G Suite, Zendesk, Hubspot, and other online platforms to collaborate, work with clients, and keep up-to-date records

Go above and beyond to make customers find success with the platform

Support all customer relationship activities through customer onboarding & implementation, launch and product training, and all post-implementation support

Communicate to the product team customer pain points and collaborate to find, create, and innovate solutions and recommend product improvements based on daily interactions with customers and technology trends

Take ownership of results by driving high-quality customer service, resulting in meeting, or exceeding the quarterly goals associated with the role

Identify gaps in procedures and implement solutions to streamline work, delight clients, grow revenue, etc

Build solid relationships with customers and be passionate about helping them meet their goals and staying positive in handling customer requests

Address potential issues and lack of product use by clients by analyzing data and at-risk clients

Communicate and coordinate client technical issues with GivePulse Support Team

Delight clients at scale

Perform other duties as assigned

Complete functional demos for training and upsells

Qualification

Customer supportG SuiteZendeskHubspotOrganizationCommunication skillsTime managementAttention to detailProblem solvingRelationship building

Required

Bachelor's degree in business, communication, administration, or related field. In lieu of a degree, relevant experience in client success, customer support, volunteer management, nonprofit management or related fields will suffice

Excellent verbal and written communication skills

Attention-to-detail; demonstrates a high degree of accuracy and thoughtfulness

Excellent organization and time management; ability to prioritize workload and multi-task

Proficient with the following computer software/systems: Internet, email applications, and MS Office or Google Business Suite