Customer Service Representative II jobs in United States
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National Dentex Labs ยท 22 hours ago

Customer Service Representative II

positionHawthorne, California, United States
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$20/hr - $20/hr

National Dentex Labs is a leading healthcare organization specializing in the dental industry, seeking a full-time Customer Service Representative II at their West Coast Dental Lab in Hawthorne, CA. The role involves answering phones, troubleshooting technical issues, managing accounts, and ensuring customer retention.

ConsultingDentalHealth CareMedical Device

Responsibilities

Answer phones in a timely manner
Process outgoing calls in a timely manner
Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information
Analyze remakes by customer and ensure any issues are resolved
Magic Touch: delete doctors, update accounts, enter doctor preferences to maintain an accurate database
Schedule FedEx pickups when necessary and check FedEx tracking for individual offices
Submit new doctors to LMS
Responsible for assisting Accounting and Sales with pricing and pricing requests
Manage and set up new accounts
Customer retention
All other duties as assigned

Qualification

Customer retentionTechnical troubleshootingMicrosoft OfficeListening skillsEnglish proficiencyVerbal communicationAttention to detailInitiative

Required

Must be able to read, write, speak and understand English
Must have computer skills including typing and familiarity with Microsoft Office products
Verbally communicate via telephone-maintaining a positive demeanor
Verbally communicate with all levels of staff-maintaining a positive demeanor
Have the ability to take initiative
Must have excellent listening skills
Must have attention to detail and accuracy
Required: High school diploma or GED equivalent

Preferred

Experience in a dental environment

Benefits

Health
Dental
Vision
Disability
Life insurance
Paid holiday
Vacation and sick time
401K with company contribution
Tuition reimbursement

Company

National Dentex Labs

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National Dentex Labs offers full dental prosthetic services, including fixed restorations, dentures and sleep dentistry devices.
dateFounded in 1948
location
Palm Beach Gardens, Florida, USA
people-size1001-5000 employees
web-link
https://nationaldentex.com

Funding

Current Stage
Late Stage

Leadership Team

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Nicole Milnthorpe
Chief Financial Officer
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Jennifer Hill
Senior Human Resources Business Partner
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Recent News

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2025-06-09
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EIN Presswire
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Company data provided by crunchbase