Tranzeal Incorporated ยท 1 day ago
Clinical Application Support Specialist
Malvern, PA
Contract
Hybrid
New Grad, Entry Level
0+ years expTranzeal Incorporated is seeking a Clinical Application Support Specialist to provide IT technical support. The role involves solving IT problems, documenting issues and solutions, and ensuring maximum customer service for applications and network troubleshooting.
Big DataBusiness IntelligenceCloud InfrastructureInfrastructureMachine Learning
Hiring Manager
Anuradha Mahanand Padhi
Responsibilities
Solve IT problems in a timely manner
Document known issues and solutions
Work with project teams to gather product and process knowledge
Escalate (when necessary) to minimize computer downtime for the teammates, partners, and customers
Support desktop applications and programs, network troubleshooting, and clinical application support
Ask the appropriate probing questions to determine, diagnose and solve computer-related issues
Apply the appropriate solution to address the issue and resolve the majority of IT incidents encountered at first contact, in a timely manner
Provide maximum customer service and issue ownership
Provide on-call support as scheduled during non-business hours
Log and document trouble-shooting steps taken, and solutions applied, in a manner consistent with current knowledgebase practices
Escalate incidents to the appropriate next level support team when necessary
Communicate with customers, providing status updates and follow-up to ensure satisfaction
Communicate trends and undocumented issues to supervisor, Floor Coach, NOC, and other IT teams as necessary
Complete additional tasks and projects as assigned by Service Desk leadership
Qualification
Required
Six months of related experience
A combination of experience and/or technical certifications may be considered in lieu of the educational requirements
Knowledge of computer, printer, and network troubleshooting and installation procedures
Demonstrated ability to diagnose and troubleshoot Microsoft products
Demonstrated ability to solve issues with healthcare/clinical applications
Commitment to Company's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and/or vendors in every day performance and interactions
Demonstrated ability to work in a team environment as well as independently
Superior customer service skills and phone etiquette
Excellent documentation skills
Ability to work evening, weekend, and holiday coverage as needed and scheduled
Ability to travel up to 5%
Minimum of HS diploma/GED and One-year certificate from college or technical school or at least 1-year customer service-related experience and/or training or equivalent combination of education and experience
Company
Tranzeal Incorporated
Tranzeal is an industry leading global Business Transformation Service Provider.
201-500 employees
H1B Sponsorship
Tranzeal Incorporated has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (4)
2022 (6)
2021 (7)
2020 (15)
Funding
Current Stage
Growth StageLeadership Team
Neha Varma
Associate Director- Client Partner
Sheehan Khera
Client Partner
Company data provided by crunchbase