American Vision Partners ยท 1 day ago
Technical Services Analyst III
US-AZ-PHOENIX
Full-time
Onsite
Entry, Mid Level
2+ years expAmerican Vision Partners (AVP) partners with leading ophthalmology practices to provide exceptional patient care through advanced technology and operational infrastructure. The Technical Services Analyst III role involves providing ongoing support for applications and systems, troubleshooting issues, and assisting staff with the use of technology in their offices.
Health CareMedical
Responsibilities
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers and administrative systems
Assists staff as well as physician practices with the configuration, set up, install, and support of desktops, laptops, virtual machines, printers, telephones, cellphones, and scanners. LAN hardware and other peripheral devices in a network environment
Aid or perform other projects or duties at the discretion of the Technical Services Manager
Entry, update and follow up in IT support request/management system
Administer hardware images as requested by Technical Services Manager
Prep equipment as instructed by Technical Services Manager
Refer major hardware or software problems or defective products to vendors or technicians for service
Keep current on desktop and peripheral support issues
Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
Provide basic training/support in accessing the network and proper use of hardware and various software applications
Aid Technical Services Manager in maintaining documentation for all information system processes
Responsible for ordering and maintaining any information systems related components as directed by Technical Services Manager
Perform End of Year self-assessments directed by Technical Services Manager
Support new computer hardware and software, and continued support of the existing hardware and software throughout the organization
Act as a technical liaison with the System Engineers and Application teams to evaluate, troubleshoot and assist with resolution
Work as a Team Player with co-workers and in conjunction with other departments
Perform all job tasks within the rules and guidelines of American Vision Partners
Qualification
Required
High School Diploma or GED Required
Technical school/A+ certification highly preferred
2+ years experience supporting Windows and other Microsoft products on various device types
1+ years experience using or supporting biomedical testing equipment
Ability to work independently and be self-motivated
Reliable transportation, current driver's license and registration required
Ability to work over 40 hours a week or weekends if business needs require
Benefits
Medical and dental insurance
Significant eye care discounts
Child care assistance
Pet insurance
Continuing education funds
401(k)
Paid holidays
PTO
Sick Time
Opportunity for growth
Company
American Vision Partners
American Vision Partners operates as an eye care organization and most active consolidator.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Patrick Maguire
Chief Operating Officer
Recent News
2024-04-08
Company data provided by crunchbase