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Aspida · 2 days ago

Operations Trainer - Service Excellence

Durham,NC,US

Full-time

Onsite

Mid Level

3+ years exp

Aspida is a tech-driven insurance carrier focused on providing secure retirement solutions and annuity products. The Operations Trainer will develop and deliver training programs for the Operations team, ensuring they are knowledgeable about Aspida's products and operational platforms.

FinanceFinancial ServicesInsurance

Growth Opportunities

Responsibilities

Design, deliver, and manage onboarding and ongoing training programs for the Operations team simultaneously, covering insurance fundamentals, Aspida’s products, processes and procedures, and system/platform updates

Create and provide training on new system rollouts and enhancements that directly impact Operations processes

Develop, write, and maintain Standard Operating Procedures (SOPs), including updating legacy processes and ensuring alignment with current practices

Facilitate soft skills training to upskill and elevate team performance

Create and implement process flow training across all systems and platforms to ensure operational efficiency

Oversee onboarding for new Operations team members following new hire orientation, while simultaneously supporting ongoing learning for existing staff

Identify system gaps and process inefficiencies, collaborating with stakeholders to recommend and implement solutions

Evaluate training effectiveness by analyzing outcomes and adjusting programs for maximum impact

Manage administrative tasks related to training, including scheduling, tracking progress, and maintaining accurate documentation

Develop engaging learning aids such as self-paced modules, job aids, videos, and demo scripts to support diverse learning styles

Serve as a backup for various functional areas within Operations as needed

Collaborate with all functional roles within Operations on projects and training initiatives to drive consistency and service excellence

Serve as a key driver of culture and a leader in employee engagement initiatives

Maintain strict confidentiality of all company business and sensitive information

Qualification

NC Life LicenseTraining program developmentInstructional designGroup training experienceLMS software proficiencyMicrosoft Office SuiteAnalytical skillsInterpersonal skillsProblem solving skillsCommunication skills

Required

Must have NC Life License – will allow 90 days to obtain

Minimum of 3+ years applicable experience, insurance or financial services preferred

Demonstrated experience successfully developing and delivering training programs utilizing skills in instructional design, program design & development, and training methodologies

Experience with group training and virtual training methods

Working knowledge of current and emerging training strategies and tools

Learns complex topics and systems quickly to assess, develop, redesign and/or deliver training modules based on training priorities

Analytical, problem solving and organizational skills

Interpersonal skills

Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Teams, and SharePoint applications

Skilled in the use of LMS software and learning applications

Clear and concise verbal and written communication skills

Benefits

Relocation available

Full Benefits Package Available

Company

Aspida

We’re Aspida – a tech-leading, agile insurance company that provides life and annuity solutions with speed, simplicity, and security to enhance well-planned retirement and wealth management strategies.

Founded in 2015

Durham, North Carolina, USA

51-200 employees