Archetype AI · 2 days ago
Customer Success Manager
United States
Full-time
Remote
Senior Level
5+ years expArchetype AI is developing the world's first AI platform to bring AI into the real world. They are seeking a Customer Success Manager to oversee customer engagements and ensure successful delivery of Physical AI solutions from kickoff to production.
Artificial Intelligence (AI)Information TechnologySoftware
Responsibilities
Own customer engagements from kickoff through production, including delivery plans, milestones, readiness, and risk management
Run customer cadence, including regular delivery calls, status updates, and executive reviews
Partner closely with Solutions Architects and Solutions Engineers, who own technical leadership, while coordinating overall delivery
Ensure high-quality onboarding, enablement, and successful adoption of Physical AI applications
Act as a primary point of coordination for customer issues, questions, and requests, driving resolution through the appropriate teams. Navigate the real world challenges of physical deployments, such as sensor data quality and hardware constraints
Partner closely with Account Executives throughout the customer lifecycle to ensure aligned expectations, smooth handoffs, and clear accountability
Support deal execution by contributing delivery context, scoping input, and sequencing recommendations for QSTs, POCs, pilots, and production
Serve as connective tissue across the GTM team, ensuring Sales, Solutions, and Delivery remain aligned as engagements evolve
Help maintain a clear, shared view of customer health, delivery status, and risks across GTM stakeholders
Support Account Executives to identify expansion opportunities within existing accounts to drive renewals and prevent churn
Coordinate work across Solutions Engineering, Product, TPM, and Platform teams
Escalate technical, delivery, and support-related issues appropriately to ensure timely resolution
Translate customer feedback, issues, and requests into clear, actionable inputs for internal teams
Capture, synthesize, and prioritize feature requests arising from customer engagements
Translate customer needs and delivery learnings into well-formed feature requests and problem statements
Partner with Product and Engineering to ensure customer-driven requirements are clearly understood and tracked
Close the loop with customers and GTM stakeholders on feature progress and outcomes. Translate technical milestones into business ROI for customers' executives, helping them justify long-term investments and expansion
Manage the internal Solutions Engineering backlog for tooling, physical agents, demos, and early applications
Prioritize work based on customer impact, delivery needs, and strategic value
Track progress, dependencies, and outcomes across internal Solutions initiatives
Help drive repeatable delivery patterns and reusable assets
Maintain strong technical credibility with customers and internal teams
Run code, validate integrations, and file high-quality bugs and issue reports when needed
Understand how customers interact with Physical AI applications, APIs, SDKs, and deployments, without acting as a full-time engineer
Qualification
Required
5–8+ years of experience in customer success, technical delivery, solutions, or program management roles
Proven experience owning enterprise customer engagements from kickoff through production
Strong cross-functional coordination and delivery execution skills
Technical fluency and hands-on comfort running code, validating behavior, and triaging issues
Excellent written and verbal communication skills
High ownership mindset and comfort operating in fast-moving, ambiguous environments
Company
Archetype AI
Archetype AI develops Physical AI agents that harness real-world sensor data to enhance decision-making and automate processes.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$48MKey Investors
Comcast NBCUniversal LIFT LabsVenrock5G Open Innovation Lab
2025-11-20Series A· $35M
2024-10-20Non Equity Assistance
2024-04-05Seed· $13M
Leadership Team
Jaime Lien
Co-Founder & Chief Scientist
Nick Gillian
Founder, CTO
Recent News
2025-11-23
Company data provided by crunchbase