PAR Technology · 4 days ago
Support Analyst I
United States
Full-time
Remote
New Grad, Entry Level
$57K/yr - $65K/yrPAR Technology Corporation is a leader in restaurant technology, providing innovative software and hardware solutions to empower brands worldwide. The Support Analyst I role involves delivering first-line support to restaurant clients using PAR OPS, ensuring exceptional customer service through effective communication and problem-solving.
ComputerEnterprise SoftwareHardwareInformation ServicesInformation TechnologySoftware
Responsibilities
Work closely with Senior Analysts, Team Leads, and Management for guidance and day-to-day support
Participate in group chats and internal support sessions to solve issues collaboratively
Coordinate with Concierge Services on shared clients and escalations
Escalate complex issues to Concierge Services or Level 2 Support as appropriate
Receive and respond to inbound support requests via phone and email from restaurant managers
Promptly answer incoming calls and emails in a professional and courteous manner
Provide clear emailed resolutions and detailed step-by-step instructions
Serve as a key liaison between end-users and internal technical teams
Diagnose issues, analyze root causes, and make informed decisions under time constraints
Create, manage, and prioritize support tickets using Service Cloud
Maintain accurate documentation and update internal systems, including SharePoint
Contribute to internal knowledgebase articles and standardized support responses
Utilize tools such as Data Central, Microsoft Office (Teams, OneNote, SharePoint, Outlook), RightAnswers, and Service Cloud
Perform additional job-related duties as assigned
Qualification
Required
A customer-first mindset with a strong drive to solve problems, not just close tickets
Excellent written communication skills with the ability to explain complex topics clearly and concisely
Strong verbal communication skills and comfort supporting customers by phone
A sense of urgency and ownership when responding to client needs
An independent problem solver who proactively seeks solutions while collaborating with teammates
High attention to detail with the ability to understand how individual actions impact systems and data
Comfort working in a fast-paced, agile, and growing technical organization
Preferred
Experience providing technical or application support in the hospitality industry
Previous restaurant management or restaurant operations experience
Familiarity with POS systems and/or back-office restaurant software
Basic Microsoft Excel skills (filtering, sorting, analyzing data)
Experience writing step-by-step instructions or support documentation
Ability to cross-train and support additional functions as business needs evolve
Company
PAR Technology
PAR Technology creates and markets products that help restaurant and retail operators.
Founded in 1968
1001-5000 employees
H1B Sponsorship
PAR Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$205M2025-01-21Post Ipo Debt· $100M
2020-02-06Post Ipo Debt· $105M
2011-01-03IPO
Leadership Team
Savneet Singh
Chief Executive Officer
Bryan Menar
Chief Financial Officer
Recent News
2026-01-11
2026-01-08
2025-12-11
Company data provided by crunchbase