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Sorenson Communications · 1 day ago

Director of Internal Communications

Salt Lake City, Utah, United States

Full-time

Onsite

Director/Executive

$46.11/hr - $76.88/hr

7+ years exp

Sorenson Communications is a leading language services provider, and they are seeking a strategic and creative Director of Internal Communications. The role involves leading the development and execution of internal communications to enhance employee engagement and support change management efforts within the company.

TelecommunicationsVoIP

Responsibilities

Partner with the CHRO to develop inspiring, compelling, and connected communications, and ensure the internal communications program is successful in keeping all key stakeholders well-informed to achieve business objectives

Simultaneously manage, coordinate, and execute a number of complex internal communications and announcement projects within stringent timelines

Manage the company intranet structure and content

Coordinate with the engagement team on Viva Engage groups and content

Assist with quarterly company Town Hall events and agendas

Manage Staffbase and coordinate with IT on distribution lists and vendor contracts

Work to ensure employees feel engaged, informed, and connected, as well as have a strong connection to Sorenson’s business strategy so they can do their best work

In partnership with the CHRO, develop and implement company-wide internal communication and change enablement strategies and plans that engage, align, and inspire employees with Sorenson's vision and business strategy, and drive employees' understanding of business priorities, key initiatives, values and culture

In partnership with the CHRO, define the key internal communications priorities and leverage these to create multi-stakeholder, multi-channel communications strategies, and related tactics

Serve as strategic business partner and provide counsel and executive writing support as needed and develop messaging and internal presentations for company updates, key initiatives, industry issues, and other topics

Assess, evaluate, and track metrics that demonstrate effectiveness of communication strategy and approaches

Ensure consistency and alignment of internal communication activities across all functions and locations. Ensure messaging and positioning harmonization and consistency across the organization

Prepare communications that support global employee engagement and change management initiatives, including for the UK and Brazil. Produce compelling and relevant omni-channel stories rooted in our company purpose, priorities, and values

Serve as a liaison and spokesperson for the human resource leadership team, providing collaborative guidance and advice on integrated communication strategies to enable employee morale, productivity, retention, and policy compliance

Guide the vision and ensure there is an ongoing cadence of events and activities to foster team building and community

Partner with Marketing & TA teams to build strong internal and external brand recognition through our LinkedIn profile and company website as a desired employer for top talent

Represent the voice of the employee to leadership and reflect the employee voice in internal and external messaging

Other duties as assigned

Qualification

Internal communications strategyChange managementProject managementDigital communication channelsEmployee engagement initiativesResourcefulnessDiversityInclusionBusiness acumenMS Office proficiencyLeadership skillsStorytellingCollaborationCommunication skills

Required

4 Year/Bachelor's Degree in Public Relations, Communications, Marketing, English or related field

7 years of communications experience guiding strategy and execution of global integrated communications campaigns that inform and delight employees

Proven track record, people leadership capability, and ability to successfully work cross-functionally to influence, coach, and align toward a common communication strategy with stakeholders at the highest levels in a highly regulated, politically sensitive, and technical environment

Ability and confidence to influence executives and senior leaders on strategy, messaging, and engagement opportunities to drive pride, loyalty, and advocacy while managing through change

Entrepreneurial and a hands-on style with a strong bias for action and results while working effectively in an environment that values collaboration without ego

Excellent oral, written, and visual communications skills with ability to simplify complex issues and act quickly with sensitivity to a range of external perspectives

Strong writer and storyteller with proven ability to synthesize and accurately disseminate information from across a variety of business areas

Demonstrated experience with a broad mix of communication channels including digital platforms and social media

Ability to build coalitions, create followership, and get things done in a flat, matrixed organization, meeting the needs of both the executive team and internal and external communications function

Skilled at soliciting input and enrolling key stakeholders into a strategic vision

Strong business and commercial acumen along with change management skills to understand the business drivers

Exceptional project management and interpersonal skills with the ability to prioritize multiple projects at one time

Clear interest and understanding of current affairs and technology developments and the ability to gauge the effects of these on present and future communication plans

Resourcefulness and self-motivation to independently prioritize shifting workloads in a high growth, ever-changing environment

Passion for fostering a diverse and inclusive work environment

Experience working on internal belonging and engagement initiatives

Computer proficient (includes: MS Office and Outlook)