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H&R Block · 2 days ago

District Supervisor - Seasonal

US-NY-BRONX

Full-time

Onsite

Mid, Senior Level

$88K/yr - $132K/yr

5+ years exp

H&R Block is a leader in tax preparation and financial services, and they are seeking a seasonal District Supervisor to lead a geographic district of retail tax offices. The role involves recruiting and hiring seasonal associates, coaching and managing performance, and driving business growth through effective leadership and client-focused strategies.

ConsultingRetailService IndustryTax Preparation

Responsibilities

Recruit, interview, and hire seasonal tax office associates

Support office leaders in hiring of office-level associates

Coach and elevate performance of associates through goal-setting, coaching, and providing timely feedback

Support office leaders in end-to-end performance management of office-level associates

Trigger corrective action processes, as necessary, for direct reports

Provide associate development opportunities, build a culture of recognition, and focus on associate retention with the goal of developing a high performing, energized, and collaborative district team

Champion client experience by ensuring every office associate is focused on easing the client’s tax-related stress by providing a welcoming and personalized service

Seek and utilize client feedback to drive decisions and prioritize client-focused change

Promote the H&R Block brand within the community, to clients, and to associate

Implement business plan and identify district growth opportunities

Exceed business results and rapidly gain market share by implementing a district-level market plan; hold office leaders and associates accountable for business growth at office and individual levels

Qualification

Analytical skillsPerformance managementCustomer relationship skillsMS Office proficiencyInterpersonal communication

Required

Associate's degree in a related field or the equivalent through a combination of education and related work experience

Ability to analyze data, plan, and coordinate multiple projects and work initiatives while meeting deadlines

Demonstrated analytical and problem solving skills

Effective management of field personnel to include a working knowledge of organizational planning techniques including the development of goals and objectives, staffing, and work standards

Effective oral, written, and interpersonal communication skills with demonstrated effectiveness in presenting complex information to multiple organizational levels, with strong facilitation and presentation skills

5 years minimum related work experience

Strong customer relationship skills with the desire and proven ability to work in a diverse work setting

Understanding and previous use of a Windows-based computer system and proficiency in MS Word, Excel, and PowerPoint

Willingness to work irregular schedules

Benefits

Medical and prescription drug coverage

H&R Block Retirement Savings Plan (401(k) Plan)

Employee Assistance Program

(virtual) fitness center programs

Associate discount program

Business Travel Accident Insurance

Associate Tax Prep benefit

Company

H&R Block

Glassdoor3.8

H&R Block is a tax solutions provider that offers tax returns, filings, and advisory services for individuals and businesses. It is a sub-organization of Ameriprise Financial.

Founded in 1955

Kansas City, Missouri, USA

10001+ employees