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Carle Health · 1 day ago

Unit Asst/Customer Service Liaison - CMH 5C Cardiac

US-IL-Peoria

Full-time

Onsite

New Grad, Entry Level

Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals and a variety of healthcare businesses. The Customer Service Liaison is responsible for coordinating activities and assisting the nursing leadership team to enhance the patient experience and ensure effective unit operations.

Hospital & Health Care

Responsibilities

Maintains current knowledge of relevant protocols and procedures regarding the patient experience

Prioritizes and organizes own work based on collaboration with unit leadership team as well as established hospital guidelines, policies and protocols

Effectively validates and coaches staff to meet customer service and quality initiatives

Independently, and in consultation with unit leadership, solves complex problems related to unit operations and customer service events

Utilizes information generated from both computerized and paper systems to analyze trends and develop coordinating interventions and corrective action plans

Exhibits empathy to patients and their families by focusing on patients experience, enabling a meaningful relationship that promotes honest patient feedback

Greets visitors, physicians, patients, and staff in a friendly manner

Answers telephone timely, professionally, identifying unit, name, and title

Uses and is able to trouble-shoot fax machines, printers, and other technology used on nursing unit

Qualification

Customer serviceProblem-solvingClerical processesEmpathyTechnology troubleshooting

Required