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SECU · 23 hours ago

Financial Center Manager

Bel Air, MD

Full-time

Onsite

Mid, Senior Level

$74K/yr - $118K/yr

3+ years exp

SECU is a dynamic organization seeking innovative professionals to join their Retail Banking Team as a Financial Center Manager. The role involves leading daily financial center activities, ensuring compliance, enhancing member experience, and driving performance results through effective team management and customer service.

AccountingBankingFinancial Services

Responsibilities

Lead and direct all daily financial center activity (member interactions, activity management, coach conversations around lending, SFP, small business, mortgages, deposits as well as other lines of business)

Use situational leadership to bring targeted development support to team member growth and partner “engagement”

Pull monthly reports and analyze data with Market Manager

Ensures compliance with policies and procedures

Ensures compliance through daily observation and monthly audits

Balance the branch

Compliance with all Bank Secrecy Act rules and conditions

Serve as subject matter expert with all branch transactions, policies and processes

Open and close branch

Identifies and resolves member problems to ensure member retention

Resolves interdepartmental and branch issues in collaboration with Market Manager

Ensures adherence to sales and service behaviors

Active participation in lobby management efforts

Adherence to Credit Union service level agreements

Educate members to refer (cross-sell) SECU products and services

Coach all branch employees to success to ensure referral and branch sales goals are met

Participate in commercial/business development efforts

Participate in all financial center recruitment efforts to include sourcing, screening resumes, interviewing and selection

Qualification

Financial center managementCustomer service experienceSales skillsConsumer lending backgroundMS WordExcelSupervisory skillsCoaching skillsResourcefulnessEngagement through technologyWritten communicationVerbal communicationDecision makingProblem solvingOrganizational skillsAttention to detailInitiativeTeam leadership

Required

Associate's degree or equivalent branch leadership experience

3+ years of successful financial service sales and customer service experience

Minimum 3+ years of financial center management experience in a Banking or Credit Union environment

Excellent written and verbal communication skills

Ability to identify and effectively source/recruit outside talent for openings

Ability to complete multiple tasks simultaneously

Strong customer service, decision making and problem solving skills

Proficient in MS Word and Excel along with strong computer skills

Strong supervisory and organizational skills

Ability to coach, counsel, and motivate staff to build bench strength

High level of initiative and resourcefulness as well as accountability for yourself and your team

Strong attention to detail

Ability to effectively lead your team with influence and credibility

Ability to effectively engage and service members through technology and automation

Preferred

Bachelor's degree preferred

Consumer lending background helpful

Benefits

Medical, vision, dental benefits

401k plan with company matching

Generous sick, vacation and personal leave

And more...

Company

SECU

Glassdoor3.4

Even though we're North Carolina's largest credit union, we're still just "people helping people." We currently serve over 2.6 million members through more than 270 branch offices - and growing! Members have 24/7 access to account services from over 1,100 ATMs, as well as via phone, our website, and the SECU Mobile App.

Founded in 1937

Raleigh, North Carolina, USA

5001-10000 employees