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Continental · 1 day ago

IT Support Specialist

Sterling Heights

Full-time

Onsite

New Grad, Entry Level

Continental is a leading contract dining and refreshment provider known for its commitment to high quality and exceptional service. The IT Support Specialist role involves providing first-level technical support, troubleshooting issues, and ensuring a professional support experience for users while offering growth opportunities in IT.

Food and Beverage

Responsibilities

Provide first-contact technical support for IT issues via ticketing system, phone, chat, or in-person assistance

Troubleshoot and resolve problems with devices, Microsoft 365 apps, network connectivity, and core business platforms

Log, categorize, and prioritize support tickets accurately, resolving issues independently or escalating as needed

Deliver a professional and friendly support experience, clearly communicating status and resolution steps to users

Strive for first-time resolution, validate solutions with users, and proactively share recurring issues with the team

Demonstrate a sense of urgency in addressing user issues and set clear expectations for resolution timelines

Follow security and compliance standards in all support activities, while continuously learning new technologies and processes for future IT career growth

Performs other related duties as assigned

Qualification

Technical supportMicrosoft 365Networking conceptsTroubleshootingCustomer serviceTicketing systemsProblem diagnosisWillingness to learnCommunication skills

Required

Strong customer service mindset with excellent verbal and written communication skills

Basic understanding of computer systems, networking concepts, and troubleshooting

Familiarity with Microsoft 365 or similar productivity platforms

Ability to diagnose problems, think logically, and follow troubleshooting steps

Willingness to learn, take feedback, and grow technical skills

Ability to remain calm, professional, and solution-oriented under pressure

Associate or Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience)

Internship, help desk, or technical support experience

Familiarity with ticketing systems (e.g., Jira, ServiceNow)

Benefits

Health Coverage – Medical, Dental and Vision

Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness

401(k) with Company Match

Paid Time Off

Paid Parental Leave

Wellness Programs

Additional Perks

Company

Continental

Glassdoor4.0

The Great Lakes Food & Beverage Leader Founded in 1989, Continental has grown from an office coffee and vending specialist to consistently ranking as one of the top events and contract dining and refreshment providers in the nation.

Founded in 1989