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GLORY · 19 hours ago

Field Service Technician - 2nd shift - Riverside, CA

United States/Field based

Full-time

Onsite

Mid Level

$25/hr - $30/hr

3+ years exp

GLORY is a global leader in customer experience automation, seeking a Field Service Technician to manage customer service and troubleshoot high-speed cash-handling equipment. The role involves ensuring customer satisfaction, diagnosing system problems, and completing machine installations and upgrades.

ElectronicsHardwareInformation TechnologyProperty ManagementRetailSoftwareTraining

Responsibilities

Ensure overall customer satisfaction

Diagnose system problems and make repairs

Keep customer apprised of progress during maintenance or a down system situation

Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance

Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified

Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents (for an injury or property damage)

Qualification

Electro-mechanicsTroubleshooting skillsHigh-speed cash-handling repairCustomer serviceElectrical schematicsAC/DC power distributionMicrosoft OfficeMechanical drawingsLogic diagramsCommunication skillsTeamwork

Required

Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience

Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred

Excellent customer service and communication skill

Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication

Logical trouble shooting skills and capability to isolate problems at PCB or component level

Ability to effectively work with electric schematics, logic diagrams, mechanical drawings

AC/DC power distribution, and digital/analog circuitry

Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM's or copier machines experience is preferred

Hold a Valid Driver's License

While some computer knowledge is required, this position is focused electro-mechanical repair

A company van is provided, and you will drive from your home daily to our customer sites. Therefore, it is critical that you live within a reasonable commute from the assigned territory

Must be able to lift up to 50 pounds without assistance

Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist

Must be able to work at all our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores etc

Ability to work weekends and/or holidays on a rotational basis to accommodate business needs

Must be available for an on-call rotation, typically once every 3 to 5 weeks including evenings and weekends, 24/7 might be necessary on rare occasions

Must be able to drive to customer sites during working hours

Occasional travel outside your assigned territory including air and overnight travel may be necessary

Ability to accommodate limited accessibility at a job site

Ability to work autonomously with minimal supervision

Preferred

Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM's or copier machines experience is preferred

3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience

Benefits

401k plan with company nonelective contribution and employer match

Paid Parental Leave

Comprehensive Benefit Package including tuition and adoption assistance

Bonus Opportunities

Career Advancement

Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield

MDLive – 24/7 Virtual Doctor plus a Nurse Line

Dental insurance

Vision insurance

FSA / Dependent Care

Voluntary Life Insurance

Basic Life insurance and AD&D – Company paid

Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid

Paid Vacation – start with a prorated amount of hours your first year depending on start date. Earn 80 vacation hours during your first full year and vacation hours increase based on years of service.

Paid Sick days based on City/State requirements

Paid Holidays – 9 to 11 days based on start date

Professional development assistance

Education assistance

Adoption Assistance

Legal and ID Theft plans

Annual Bonus opportunity

Opportunities for internal promotions/career advancement

Company Vehicle/Insurance – this benefit only applies to certain positions