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Casella Waste Systems, Inc. · 1 day ago

Commercial Service Representative

US-VT-Montpelier

Full-time

Onsite

New Grad, Entry, Mid, Senior Level

$22/hr - $24/hr

0+ years exp

Casella Waste Systems, Inc. is seeking a Commercial Service Representative to provide one-stop service and solutions to customers. The role involves engaging with customers to assess needs, resolving service issues, and generating sales opportunities while ensuring a first-class transaction.

Innovation ManagementRecyclingWaste Management

Responsibilities

Engages with customers to assess support needs and provides products and services to fulfill identified customer needs while promoting new or alternative products and services

Creates and maintains customer and sales information in CRM and Case Management systems to troubleshoot customer issues, gather customer information, track sales activities, create outreach campaigns, and generate new business opportunities and customer retention activities

Generates market interest and sales as the primary point of contact and resolution for all calls and cases routed from the Customer Care Center (CCC) for small commercial dumpster and temporary Roll-Off inquiries ensuring customers receive products and services in a timely manner and are connected with appropriate divisional sales team for in-person follow-up as needed

Solicits sales opportunities from customer inquiries generated from the CCC with quick, courteous, and helpful communication strategies to cultivate leads and refer customer to appropriate Outside Sales Representatives (OSR)

Develops prospective sales pipeline allocating prospects and leads to appropriate OSR to increase monthly, quarterly, and annual sales goals

Manages service agreements, contract dates, and pricing changes and increase strategies for the company at the divisional level within proprietary software systems according to the type of customer account

Develop and deploy Welcome packets for new customers and Stay packets for existing customers to enhance business retention

Organizes follow-up meetings between customers and appropriate OSR and creates customized client sales content and service models to assist OSRs in making successful in-person connections and closing sales

Identifies new sales and retention opportunities with existing customers by creating account queries, analyzing client utilization data, and researching client company information that will create added business value for current customer accounts

Develops and implements analytical data reports to track inventory, customer utilization, service fulfillment, overdue service requirements, and billing or rate discrepancies to manage business needs, generate sales opportunities or service improvements, and increase overall customer satisfaction

Develops customer satisfaction surveys and other methods of service feedback and analyzes data gathered to interpret new business and retention opportunities for the division

Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values

Qualification

CRMSalesCustomer ServiceData AnalysisMicrosoft OfficeInterpersonal SkillsProblem-SolvingCommunication SkillsTeamwork

Required

High School diploma or GED

2-4 years of business experience with increasing responsibilities

valid driver's license

Outstanding interpersonal relationship management skills

demonstrated sales ability

successful track record

ability to develop and manage business opportunities

Excellent verbal, written analytical and formal presentation skills

demonstrated proficiency with Microsoft Office and related software

Preferred

Bachelor's degree in a related field

relevant sales certifications

1-2 years of 'business to business' sales experience

experience or interest in an environmental and/or sustainability field

working knowledge of Microsoft Dynamic for CRM or similar software systems

Benefits

Medical, Dental, Vision, Life & Disability Insurance

Maternity & Parental Leave

Flexible Spending Accounts

Discounted Stock Program

401K

Employee Awards

Employee Assistance Plan

Wellness Incentive

Tuition Assistance

Career Pathways

And More.

Company

Casella Waste Systems, Inc.

Casella, headquartered in Rutland, Vermont, is one of the largest recyclers and most experienced fully integrated resource management companies in the Eastern United States.

Founded in 1975

Rutland, Vermont, USA

1001-5000 employees