Apply on Employer Site

Riverside Healthcare · 20 hours ago

MARKETING/ ADMISSIONS COORDINATOR

US-IL-KANKAKEE

Full-time

Onsite

Entry, Mid Level

$31.09/hr - $40.40/hr

2+ years exp

Riverside Healthcare is seeking a Marketing and Admissions Coordinator to lead marketing initiatives and manage the admissions process for new residents. This role involves conducting medical assessments, engaging with referral sources, and developing strategic marketing plans to enhance the facility's census and payer mix.

Health CareHospitalHospitality

Responsibilities

Conduct external comprehensive medical assessments of prospective residents within one business day of referral, ensuring that the clinical capabilities of the facility align with the residents' needs

Determine referral acceptance based on the clinical capabilities of the facility and obtain payor verification as outlined in the Affinity Health Services Admissions and Marketing Guide

Make daily in-person visits to hospital social workers/discharge planners, hospitalists, physicians offices, case managers, clergy, attorneys, trust officers, senior citizen support groups, satisfied families, and other current and potential referral sources. Use sales skills and presentation techniques to secure the targeted number of inquiries, referrals, and admissions

Responsible for documenting weekly referral reports and participating in assigned and required conference calls and educational programs

Raise community awareness of the high-quality care and services offered by Miller Healthcare by presenting to professional organizations, hospitals, physicians, churches, AARP groups, AAA, and other relevant groups

Develop and maintain the facilitys monthly goal-driven marketing action plan, setting specific objectives and tasks to achieve the targeted budgeted census occupancy and payer mix

Complete an annual Competitive Analysis that includes on-site visits and submit comprehensive competitive analysis reports

Work with appropriate facility staff to facilitate a smooth admission transition for all residents. This includes managing, timely responses, and necessary follow-up with all inquiries, walk-in tours, and telephone referrals

Provide support and assistance with the completion of necessary admission paperwork and fulfill requests for information

Input and manage the daily Admission/Referral log, and follow policy and procedures for future admissions. Review facility beds with Social Services and recommend transfer and/or discharge activity to maximize available beds and services as outlined in the Affinity Health Services Admissions and Marketing Guide

Demonstrates flexibility with assignments within professional scope/duties/licensure

Adhere to all applicable federal, state, and local regulations, including those related to infection control, safety, abuse, neglect, and resident privacy (HIPAA)

Regularly complete all assigned training modules and courses within the Learning Management System (LMS) to stay up to date on required skills, policies, and industry standards

Provide administrative support to the marketing and admissions departments, including managing schedules, maintaining records, and other clerical tasks as needed

Assist residents and families with the transition process, offering guidance and resources to ease their move into the facility

Assist in training staff on effective communication and customer service techniques to support the admissions process

Qualification

Marketing expertiseClinical knowledgeAdmissions coordinationCommunity outreachReferral source engagementCompetitive analysisSales skillsInterpersonal skillsTime managementDocumentation skillsPresentation techniquesFlexibility

Required

Bachelors Degree in Marketing, Communications, Business Administration, Nursing, or a related field is required

Conduct external comprehensive medical assessments of prospective residents within one business day of referral

Determine referral acceptance based on the clinical capabilities of the facility and obtain payor verification

Document weekly referral reports and participate in assigned and required conference calls and educational programs

Raise community awareness of the high-quality care and services offered by Miller Healthcare

Develop and maintain the facilitys monthly goal-driven marketing action plan

Complete an annual Competitive Analysis that includes on-site visits and submit comprehensive competitive analysis reports

Work with appropriate facility staff to facilitate a smooth admission transition for all residents

Provide support and assistance with the completion of necessary admission paperwork

Input and manage the daily Admission/Referral log

Demonstrate flexibility with assignments within professional scope/duties/licensure

Adhere to all applicable federal, state, and local regulations, including those related to infection control, safety, abuse, neglect, and resident privacy (HIPAA)

Regularly complete all assigned training modules and courses within the Learning Management System (LMS)