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Randstad Digital Americas · 1 day ago

Desktop Publisher

Columbus, OH

Contract

Onsite

New Grad, Entry Level

$20/hr - $27/hr

Randstad Digital Americas is seeking a Deskside Support Technician to provide onsite support in a fast-paced environment. The role involves offering technical assistance for hardware and software issues, maintaining desktop systems, and collaborating with IT team members to enhance processes.

Information Technology & Services

Responsibilities

Provide timely and effective technical support for hardware, software, and network issues via phone, email, and remote assistance

Install, configure, and maintain desktop hardware, software, and operating systems (Windows, Mac, Linux)

Assist users with issues related to AWS Workspace

Document support requests, resolutions, and procedures in a ticketing system

Provide A/V support for meetings and events onsite. May occasionally require weekend hours

Work with other IT team members to implement new technologies, improve processes, and ensure efficient cloud operations

Conduct user training and create documentation to improve user understanding of systems and tools

Qualification

AWSDesktop SupportServiceNowOffice 365Google SuiteAV SupportEnd User TrainingZoomSlack

Required

Knowledge AWS workspace and virtual environments

Experience in desktop support and technical support roles

Strong knowledge of Windows and Mac operating systems

Familiarity with networking concepts, Active Directory, and server-client architecture

Excellent problem-solving and communication skills

Experience with cloud support tools and scripting is often beneficial

Ability to work under pressure and handle multiple tasks

Strong communication and professional skills working directly with end users

Provide timely and effective technical support for hardware, software, and network issues via phone, email, and remote assistance

Install, configure, and maintain desktop hardware, software, and operating systems (Windows, Mac, Linux)

Assist users with issues related to AWS Workspace

Document support requests, resolutions, and procedures in a ticketing system

Provide A/V support for meetings and events onsite

Work with other IT team members to implement new technologies, improve processes, and ensure efficient cloud operations

Conduct user training and create documentation to improve user understanding of systems and tools

Proficient with Office 365 Suite and/or Google Suite

Knowledge of Teams, Slack, and Zoom

Experience using incident management (Service Now) and knowledge base system

Benefits

Medical

Prescription

Dental

Vision

AD&D

Life insurance offerings

Short-term disability

401K plan

Company

Randstad Digital Americas

Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.

Founded in 1984