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Magic Memories · 18 hours ago

Retail Photo Operations Assistant Manager - Biltmore Estates

Asheville, North Carolina, United States

Full-time

Onsite

Entry, Mid Level

$17.35/hr - $17.35/hr

1+ years exp

Magic Memories is a company that delights and amazes guests by capturing fun and interactive moments at diverse attractions. The Retail Photo Operations Assistant Manager will lead a retail team, assist in operational aspects of a high-volume photography retail operation, and ensure excellent customer service while achieving sales goals.

LeisureTourismTravel

Responsibilities

You will greet guests and create Magic Memories by providing world-class service

You will assist in leading a retail team to achieve sales goals

Assist with running all operational aspects of a high-volume souvenir photography retail operation

Act as lead manager in the absence of the Retail Photography Manager

Provide floor supervision and administrative duties, ensuring the team stays focused on guest service and sales goals

Develop, train, and motivate staff to achieve desired guest service and financial results

You will ensure excellent customer service by responding to guest requests, expectations, and needs

You will have the opportunity to meet and interact with people from all over the world

Take photos and provide guests with a memorable experience and souvenirs to take back home and share!

Learn how to capture, and create memories that make people SMILE!

Qualification

People managementGuest serviceLeadership skillsSales targetsDigital photographyCommunication skills

Required

High school diploma or general education degree (GED). 1-year people management experience and/or training, or equivalent combination of education and experience

Demonstrated leadership skills with the ability to support teams, develop culture, demonstrate coaching, and ongoing performance management

Ability and drive to assist in this ‘hands-on' role, with demonstrated ability to meet sales targets and KPIs in a busy retail environment

Ability to demonstrate excellent written and verbal communication skills with customers, management, and cross-functional team members

Professional communication skills and appearance

Ability to support operations 7-days a week, including weekends, evenings, and holidays – it's tourism after all!

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