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Shane Co. · 18 hours ago

Customer Service Associate/ Senior Customer Service Associate (Full-Time)

US-MN-Woodbury

Full-time

Onsite

Entry, Mid, Senior Level

$23/hr - $29/hr

1+ years exp

Shane Co. is a family-owned business dedicated to providing exceptional customer service, and they are seeking a Senior Customer Service Associate to join their team. This role involves assisting with various operations, supporting floor sales, and ensuring a high-quality customer experience. Candidates should have strong communication skills and a passion for helping customers.

E-CommerceFashionInformation Technology

No H1B

Responsibilities

Assist with front and back of house operations, understanding the basic functionalities in the shop, Customer Service, and Operations departments

Support Floor Sales activities

Uphold merchandising standards, and assist in maintaining an accurate inventory of all merchandise

Act as the last point of contact with our in-store customers, making sure their purchased merchandise is presentable and all questions have been addressed

Partner with Bench Jewelers to assist customers with repairs and warranty work

Qualification

Customer service experienceMath skillsTechnology proficiencyTask managementCommunication skillsInterpersonal skillsAttention to detailOrganizational skills

Required

A minimum of 2 years of customer service in a face-to-face environment is required

Evening and weekend availability is a must

Excellent communication and interpersonal skills

Demonstrated attention to detail and accuracy

Comfortable with technology and comfortable learning new systems and processes

Demonstrated ability with math (addition, subtraction, multiplication, and division) as well as cash handling

Great ability to provide and receive feedback from peers, supervisors, and customers and adapt behavior with coaching

Genuine enjoyment in providing great service

Organizational excellence and ability to manage deadlines, multitask, and prioritize effectively

Excellence in written and spoken English is required

Minimum of a high school diploma or equivalent is required

Preferred

A minimum of 1 year of experience providing a high level of customer service in a face-to-face environment is preferred

6 months or more in a leadership or advanced customer service role preferred for Senior CSA

Benefits

Participation in a team bonus that can range from zero to $150 each week for every member of the store team.

Competitive medical, dental, and vision coverage.

Competitive 401(k) plan with company match.

Paid vacation time, sick time, holidays, volunteer time, and of course things like bereavement time (including for pets).

Protection if you are away from work in many circumstances, such as our company paid extended illness bank, optional long-term disability, and company paid life insurance.

Parental benefits including paid parental leave, fertility benefits, and child and adult care Flexible Spending Accounts.

Employee Affinity Groups with focus on things like parenting, LGBTQ+, and Grief and Loss.

Though weekend and evening availability is required, we are closed when most retailers are open (with 7 paid holidays each year for most staff), and our hours are much more enjoyable than many retailers.

We offer dedicated training specific to your role in our company.

We are committed to career growth, whether that means doing your very best and growing in your same role over time or development and growth into a new role.

We offer internal learning that covers both career and personal topics, from skills like excel to photography.