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M&T Bank · 13 hours ago

CAM Manager I - Loss Mitigation

United States

Full-time

Remote

Mid, Senior Level

$62K/yr - $104K/yr

6+ years exp

M&T Bank is a financial institution, and they are seeking a CAM Manager I - Loss Mitigation to oversee the daily activities of a unit of employees. This role involves managing staff, resolving customer disputes, and ensuring compliance with risk and regulatory standards.

Financial Services

H1B Sponsor Likely

Hiring Manager

Jessica Birchler, MBA

Responsibilities

Oversee the daily activities of a unit of employees to meet the objectives of the assigned department

Direct staff in the appropriate techniques of customer service, collections or account servicing, as applicable

Resolve disputed transactions in a timely and cost-effective manner. Negotiate effectively on customer calls

Compile month-end data for distribution to and decision-making by management

Serve as integral member of portfolio acquisition team, directing onboarding of acquired loans

Evaluate unit processes, procedures and policies routinely in an effort to increase operational efficiency of units managed

Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management

Promote an environment that supports belonging and reflects the M&T Bank brand

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable

Complete other related duties as assigned

Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations

Qualification

Call center experienceSupervisory experienceCustomer service skillsSpreadsheet softwareOralWritten communication

Required

A combined total of 6 years of higher education and relevant work experience in a call center or bank operations environment, inclusive of 1 years' work leadership or supervisory experience

Excellent customer service skills with the ability to use tact and diplomacy

Strong knowledge of relevant spreadsheet, word processing, and presentation software

Preferred

Bachelor's degree

Excellent oral and written communication skills

Strong knowledge of departmental systems, documents and procedures

Company

M&T Bank

Glassdoor3.6

Great companies have an enduring sense of purpose.

Founded in 1856

Buffalo, New York, US

10001+ employees

http://www.mtb.com

H1B Sponsorship

M&T Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (116)

2024 (113)

2023 (84)

2022 (103)

2021 (42)