The Fountain Group · 1 month ago
Customer Experience Project Manager I (Communications)
Mettawa, IL
Full-time
Hybrid
Mid Level
$50/hr - $58/hr
3+ years expThe Fountain Group is currently seeking a HCP CRM Campaign Operations Project Manager for a prominent client. This role focuses on executing HCP marketing campaigns, managing cross-functional projects, and analyzing CRM data to support campaign optimization.
ConsultingRecruitingStaffing Agency
Responsibilities
Oversee day-to-day management of medium to highly complex CRM brand engagements
Develop project plans, status reports, and lead weekly meetings to ensure flawless and on-time execution
Learn brand/therapeutic area needs and operate as a knowledgeable CRM partner
Work cross-functionally with internal teams and agencies to manage project development and implementation
Continuously review campaign performance to identify optimization opportunities and communicate insights
Maintain project documentation including timelines, proofing checklists, and status updates
Identify risks/issues and develop mitigation plans
Partner with agency and internal teams to capture requirements and ensure compliance with processes (metadata, approvals, data validation)
Document and manage all change requests; assess timeline and resourcing impacts
Support the creation of quarterly campaign audits and performance SLAs
Monitor campaign performance and proactively recommend improvements to drive engagement
Participate in planning cycles with brand and omnichannel teams; manage resources accordingly
Prepare clear, concise communications including quarterly business reviews
Qualification
Required
CRM/Email Marketing Experience – preferably within pharma/biotech; familiarity with Med/Reg processes and systems (Veeva PromoMats a plus)
Account/Client Management – strong communication, presentation skills, stakeholder management
Data & Insights – experience pulling CRM data and driving strategic recommendations
Project Management Tools – SmartSheet or Asana experience
Bachelor's degree in Business, Marketing, or equivalent experience
3–5 years of CRM, database marketing, email marketing, digital or 1:1 marketing experience
Minimum 3 years of client service, account management, or response management experience
Ability to manage multiple projects in a fast-paced environment
Strong written, verbal, and interpersonal communication skills
Analytical skills to identify trends, insights, and optimization opportunities
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Solution-oriented, proactive attitude and strong attention to detail
Preferred
Agency Experience – preferred but not required
Pharma/biotech or HCP marketing experience strongly preferred
Digital/interactive agency experience a plus
Company
The Fountain Group
The Fountain Group is a staffing firm that specializes in rendering contingent workforce solutions to various industries.
501-1000 employees
H1B Sponsorship
The Fountain Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (34)
2023 (21)
2022 (42)
2021 (41)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Jahnavi Patel
Finance Business Partner
Recent News
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