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ABB · 1 month ago

Order Management Solution Lead

New Berlin, WI

Full-time

Hybrid

Senior Level

6+ years exp

ABB is a global market leader focused on helping industries become leaner and cleaner. They are seeking an Order Management Solutions Lead to act as a primary liaison for internal and external users, ensuring system stability and driving continuous improvement in order process-related platforms.

AutomotiveEnergyEnergy ManagementIndustrial AutomationRobotics

No H1B

Responsibilities

Serve as the main point of contact for all order entry/processing platform questions and issues for MODP US

Troubleshoot reported problems, distinguish user errors from system defects, and escalate confirmed defects to BPO for resolution

Collect and prioritize feature requests and improvement ideas

Work with stakeholders and global teams to align priorities, submit new functionality requests, and participate in impact assessments

Track progress and share updates in platform-related meetings

Create and maintain tutorials, guides, and training materials for internal and external users

Conduct training sessions and support BPO-led initiatives to ensure effective platform usage

Manage user access for all platforms (excluding SAP) and assist functional teams in developing and maintaining operating procedures

Qualification

SAPOrder Management SystemsAnalytical skillsProblem-solving skillsCommunication skillsDocumentation best practices

Required

Bachelor's degree with minimum 6 years OR Associate's Degree with minimum 8 years experience using SAP for order entry and familiarity with platforms such as ABB Shop (eCommerce), EDI, OMS, and Ship & Credit

Strong analytical and problem-solving skills with the ability to manage multiple priorities and stakeholders effectively

Excellent written and verbal communication skills and knowledge of process documentation best practices

Willingness to travel up to 10% for customer visits

Candidates must already have work authorization that would permit them to work for ABB in the US

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

Choice between two dental plan options: Core and Core Plus

Vision benefit

Company paid life insurance (2X base pay)

Company paid AD&D (1X base pay)

Voluntary life and AD&D – 100% employee paid up to maximums

Short Term Disability – up to 26 weeks – Company paid

Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.

Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)

Parental Leave – up to 6 weeks

Employee Assistance Program

Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

Employee discount program