HealthEdge · 3 days ago
Manager, Project Management
United States
Full-time
Remote
Mid, Senior Level
$108K/yr - $150K/yr
7+ years expHealthEdge is a company focused on delivering enterprise SaaS solutions for healthcare. The Manager, Project Management is responsible for leading a team of Upgrade Project Managers to ensure successful software upgrade projects and enhance customer support experiences.
Enterprise SoftwareHealth CareProduct DesignSoftware
Responsibilities
Directly manage a team of 5-8 Upgrade Project Managers across product lines
Be a creative, driven and supportive leader a continually driving improved service and greater operational efficiencies and performance
Lead, manage, and drive results in collaboration with remote team members across the US and India
Be driven to learn and understand customers need to improve their experience of product upgrades and service request delivery
Balance competing priorities internally and assist team in removing roadblocks and barriers to progress
Manage backlog of customer service requests for a given set of clients; partner with peers to balance resources and issues as needed to expedite delivery
Identify process gap improvements and steps to avoid recurrence of problems
Mentor team members pertaining to career development, customer support skills, career growth, and various needs or concerns as raised by the team
Conduct quarterly performance reviews that are aligned to the team’s goals and work performance
Interview and hire of new team members to scale with company growth
Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII
All other duties as assigned
Qualification
Required
Bachelor's degree in Computer Science, Engineering, or related field
7+ years of experience in Customer facing delivery or technical support or related field
3+ years of experience in managing customer facing project management teams
Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences
Comfortable communicating and driving next steps in escalated situations
Experience leading and maintaining team engagement in a remote work environment
Self-motivated and driven to impact change across the team
Comfortable working in a fast-paced, changing environment
Experience with healthcare applications, SaaS solutions, and cloud technologies
Solid understanding/experience of Project Management tools
Strong knowledge of industry business practices and value offerings
Demonstrated leadership skills
Ability to work collaboratively with cross-functional teams
Job requires flexibility to provide 24x7 on call client support on rotational basis
Preferred
PMP certification is a plus
Smartsheet is a plus
Company
HealthEdge
HealthEdge Software offers benefits administration and care management software solutions.
1001-5000 employees
H1B Sponsorship
HealthEdge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (45)
2024 (37)
2023 (35)
2022 (56)
2021 (35)
2020 (34)
Funding
Current Stage
Late StageTotal Funding
$97.78MKey Investors
MedicaOaktree Specialty LendingPsilos Group
2025-04-08Acquired
2020-03-09Private Equity
2017-07-14Series Unknown· $34M
Leadership Team
A
Alex Saltzman
Chief of Staff to the CEO & Senior Vice President of Corporate Development
Kevin Adams
Chief Executive Officer
Recent News
2025-12-06
Precedence Research
2025-11-21
2025-11-07
Company data provided by crunchbase