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ChenMed · 2 days ago

Member Growth and Onboarding Coordinator

Louisville, KY

Full-time

Onsite

New Grad, Entry Level

$20.20/hr - $28.83/hr

ChenMed is a family-owned and physician-led company transforming healthcare for seniors. The Member Growth and Onboarding Coordinator is responsible for supporting eligible patients in accessing Medicaid and Federal resources while ensuring compliance with State and Federal policies.

Health CarePrimary and Urgent Care

Responsibilities

Supports Medicaid enrollment; collects demographic documentation and financial data and initiates follow-up procedures when necessary

Identifies and shares, with patient and/or family member(s), opportunities to maximize medical benefits and, when necessary, arranges follow-up appointments to ensure appropriate guidance to health services and application timelines

Utilizes an Electronic Medical Records (EMR) system to gather and store patient information, respond to questions on behalf of the patient and appropriately and timely document patient issues and resolutions. Maintains assigned work queue of patient accounts

Completes relevant patient documentation in compliance with all regulatory agencies, including HIPAA

Performs other duties as assigned and modified at manager’s discretion

Qualification

Healthcare benefit services knowledgeElectronic Medical Records (EMR)Customer service skillsSalesforce proficiencyMicrosoft Office SuiteDependableAgilityBusiness acuityFluency in EnglishCommunication skillsDetail-orientedPositive attitudeFlexibility

Required

Fundamental knowledge and understanding of local, state and federal healthcare benefit services and plans

Ability to build and maintain exceptional customer service relationships with healthcare services agencies, patients, providers and peers

Dependable and time conscience

Flexibility, agility, self-starter, comfortable with frequent changes and innovations

Competent level business acuity

In-depth knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods

Understanding of member attribution, eligibility and the disenrollment process

Demonstrated skill in customer service and service recovery

Detail-oriented with proficiency in Salesforce

Strong written and verbal communication skills

Positive attitude and the ability to build trust with internal and external partners

Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software

Spoken and written fluency in English