SoFi · 1 day ago
Risk Infrastructure Change Management & Adoption Lead
Fulton County, GA
Full-time
Hybrid
Senior Level
$106K/yr - $198K/yr
7+ years expSoFi is a next-generation financial services company and national bank that focuses on transforming personal finance. They are seeking a highly experienced Change Management and Adoption Lead to drive the integration of new processes and technology across the Risk Infrastructure Portfolio, ensuring strategic changes lead to operational excellence and reduced risk.
CreditCredit CardsFinancial ServicesFinTechLendingWealth Management
Responsibilities
Lead End-to-End Change Strategy: Design, develop, and execute comprehensive change management strategies (including sponsor roadmaps, resistance management plans, and reinforcement strategies) for high-impact initiatives, particularly those involving new technologies and AI/ML model adoption
Adoption Measurement & Reinforcement: Define clear adoption metrics and success criteria. Develop and implement reinforcement mechanisms to ensure changes are sustained long-term and that teams achieve proficiency in new tools and processes
Strategic Communications Planning: Develop and execute communication strategies for the RI Portfolio, ensuring stakeholders—from C-level leadership to delivery teams—are informed, aligned, and understand the 'Why' behind strategic shifts and project objectives (Strategy, Design, Execution, Support phases)
Stakeholder Analysis & Engagement: Conduct thorough stakeholder impact assessments to identify how specific changes affect different teams and manage resistance proactively. Serve as a key liaison between Portfolio leadership, Delivery teams, and Business Units
Training and Readiness Oversight: Oversee the development and delivery of training materials and readiness activities, ensuring that end-users (the Delivery teams) have the necessary knowledge and skills to successfully transition to new ways of working
Cultural & Governance Alignment: Partner with the Governance workstream to embed change management principles into the overall RI operating model, ensuring consistency in how organizational change is managed and communicated
Communication Content Development: Author and manage high-impact internal communications, including strategic updates to leadership, program dashboards, monthly/quarterly business reviews (MBRs/QBRs), and internal news/artifacts (Confluence pages)
Qualification
Required
7+ years of experience in dedicated Change Management, Organizational Development, or Program Management roles with a heavy emphasis on organizational change
Proven, hands-on experience applying a structured change management methodology (e.g., ADKAR, Lewin's 3-Step Model) to large-scale technology implementations and complex business process redesigns
Demonstrated experience driving adoption of new enterprise technology platforms, specifically in the areas of credit risk, decisioning engines, data governance, or AI/ML model deployment
Exceptional ability to distill complex, technical information (e.g., Decision Engine logic updates, Risk Data governance changes) into clear, concise, and persuasive messaging for diverse audiences
Bachelor's degree in Business Administration, Organizational Behavior, Communications, or a related field
Preferred
Management Consulting Background (Preferred): Prior experience in a management consulting environment, demonstrating exceptional structured problem-solving, stakeholder influencing, and executive communication skills
Certifications (Nice to Have): PROSCI or other recognized Change Management certification
Company
SoFi
SoFi is a finance company that offers a range of lending and wealth management services.
1001-5000 employees
H1B Sponsorship
SoFi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (213)
2024 (117)
2023 (131)
2022 (118)
2021 (81)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$12.25BKey Investors
Fortress Investment GroupPGIMQatar Investment Authority
2025-12-04Post Ipo Equity· $1.5B
2025-07-29Post Ipo Equity· $1.5B
2025-04-17Post Ipo Debt· $3.2B
Leadership Team
Anthony Noto
CEO
Jeremy Rishel
Chief Technology Officer
Recent News
Business Wire
2026-01-07
2026-01-06
dcm.com
2025-12-31
Company data provided by crunchbase