West Bend Insurance Company · 2 days ago
Auto Physical Damage Claims Manager
US-WI-West Bend
Full-time
Hybrid
Senior Level, Lead/Staff
$109K/yr - $137K/yr
10+ years expWest Bend Insurance Company is recognized as a top workplace and values its associates as its greatest asset. The Auto Physical Damage Claims Manager will manage a team responsible for damage assessments and vehicle valuations, champion technology to enhance operational efficiency, and ensure claims are handled accurately with a focus on customer service.
Financial Services
Responsibilities
Manage a team of Auto Physical Damage supervisors and appraisers responsible for completing damage assessments and vehicle valuations for private passenger, commercial, and inland marine exposures
Manage Auto Physical Damage vendor relationships and vendor performance
Champion technology and innovation to improve estimating accuracy, operational efficiency, and customer experience
Oversee Auto Physical Damage CAT planning, response, and execution
Analyze data and reports to identify opportunities, drive continuous improvement, and share team results
Ensure Auto Physical Damage claims are handled accurately, in compliance with industry standards, and with a strong focus on customer service
Provide expert guidance, advice, and direction to the team while fostering a collaborative, performance-driven environment
Qualification
Required
Manage a team of Auto Physical Damage supervisors and appraisers responsible for completing damage assessments and vehicle valuations for private passenger, commercial, and inland marine exposures
Manage Auto Physical Damage vendor relationships and vendor performance
Champion technology and innovation to improve estimating accuracy, operational efficiency, and customer experience
Oversee Auto Physical Damage CAT planning, response, and execution
Analyze data and reports to identify opportunities, drive continuous improvement, and share team results
Ensure Auto Physical Damage claims are handled accurately, in compliance with industry standards, and with a strong focus on customer service
Provide expert guidance, advice, and direction to the team while fostering a collaborative, performance-driven environment
Preferred
10 years of Auto Physical Damage experience, including private passenger, commercial, and inland marine exposures
5 years of leadership experience in Auto Physical Damage
Proven vendor management experience
Strong proficiency with current estimating platforms and claims technology
Demonstrated ability to embrace and advance technology and process improvement
Strong interpersonal, oral, and written communication skills
Strong organizational, time management, and decision-making skills
Negotiation, problem-solving, and conflict resolution skills
Ability to lead, mentor, and develop leaders and appraisers
Bachelor's Degree in Business, Insurance or related field
Associate in General Insurance designation
Associate in Claims designation
Licensed in jurisdictions where required
Benefits
Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance
Company
West Bend Insurance Company
For more than 130 years, West Bend has been a trusted provider of insurance products, serving the diverse needs of business, home, and automobile owners.
1001-5000 employees
H1B Sponsorship
West Bend Insurance Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (5)
2022 (4)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Dave Ertmer
Sr. Vice President & Chief Operating Officer
Company data provided by crunchbase