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Scheels · 22 hours ago

Asset Protection Lead

Bismarck, North Dakota, United States

Full-time

Onsite

Mid, Senior Level

2+ years exp

Scheels is a leader in the sporting goods industry, dedicated to creating the best experience for customers in the USA. They are seeking an Asset Protection Lead to oversee the Asset Protection team, ensuring safety and security measures are effectively implemented within the store.

E-CommerceFitnessRetailSporting GoodsSports

Responsibilities

Conduct floor walks to observe and coach the Asset Protection team on processes, efficiencies, and potential liabilities

Communicate with leadership regarding encounters and investigations

Advise floor associates on best practices to mitigate potential hazards to customers and associates

Review all stops made by the Asset Protection team including nightly code-out procedures

Maintain a professional relationship with local authorities and law enforcement agencies

Collaborate with law enforcement and other local retailers to identify organized retail crime threats

Prepares and submits clear activity reports each day

Assist leadership with cash handling and transfers

Observe customers and associates for potential acts of theft or fraud

Conduct preliminary investigations, audits, and security surveys and document the findings

Conduct initial accident investigations of customers and associates

Monitor video via CCTV and conduct on-site interviews

Welcome all customers, visitors, and vendors professionally and assist them in locating staff within the stores

Issue electric handicapped shopping carts to customers and assist in obtaining wheelchairs and shopping carts

Examine and properly tag property being brought into the stores including personal property, equipment for service, and firearms

Watch facilities and parking areas on foot. Direct traffic during special events or heavy customer traffic, while enforcing parking regulations

Make regularly scheduled floor and exterior walks to ensure the safety and security of the customers and facility

Help customers and staff with vehicle break-downs and lock-outs and retrieve shopping carts from parking areas

React as necessary and assist in handling any situations – shoplifting, medical emergencies, and inclement weather

Qualification

Loss prevention experienceCriminal Justice degreeCPR certificationOC foam deploymentCommunication skillsCustomer serviceTeach-abilityEfficiencyTeam mentality

Required

Genuinely and consistently treat co-workers, customers, and business partners like they are the most important person including eye contact, a smile, and a genuine “Thank you”

Approach daily tasks, projects, and follow-up communication with energy and a sense of urgency

Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact

Show respect and appreciation for others and Scheels

Arrive to work and meetings 10 minutes early

Genuine interest and action in helping others before yourself, regardless of recognition or reward

Consistent eagerness to listen, learn, apply knowledge, and accept critical feedback

Ability to adapt to a changing work environment

Ability to apply concepts of basic math, grammar, punctuation, and spelling

Meets Scheels dress and grooming expectations in support of a professional, clean, and welcoming environment for customers, co-workers, and business partners

Demonstrate pride and ownership of their work while meeting expected deadlines

Currently certified or willing to become certified in CPR and OC (Oleoresin Capsicum aka pepper spray) foam deployment

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation

Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects

Preferred

The ideal candidate will have an associate's degree in Criminal Justice, Occupational Safety or a related field preferred; and/or 2-3 years of experience

Experience in leading associates at a high level

Preference for candidates with prior Loss prevention (2-3 years) and/or Scheels leadership experience

Proven track record of strong communication and organization skills