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Hubbell Incorporated · 1 day ago

Customer Service Rep II

South Bend, IN

Full-time

Onsite

Entry Level

1+ years exp

Hubbell Incorporated creates critical infrastructure solutions that power customers, communities, people, and the planet. As a Customer Service Representative II, you will serve as a key contact and liaison to ensure customer satisfaction while handling inquiries, processing orders, and coordinating technical and commercial requirements.

Electrical & Electronic Manufacturing

Responsibilities

Acknowledging and responding to customer inquiries, requests, and complaints via phone, email, and live chat

Identifying and assessing customer needs to provide appropriate solutions and alternatives within allotted time

Following up on customer questions and complaints to ensure resolutions

Processing and expediting orders, forms, applications, and requests

Interacting with Sales, Marketing, Technical Services, Quality, Pricing and Finance to identify and solve customer request and issues

Continuously strengthening knowledge of Hubbell products and services to maximize response efficacy

Providing on call Emergency hotline support coverage 24/7, approximately 6 rotations per year

Providing feedback on the efficiency of the customer service process

Qualification

Customer service experienceERP system interpretationConflict resolutionSAP familiarityMicrosoft Office proficiencyEmpathyTechnology agilityOral communicationWritten communicationPositive attitude

Required

High school diploma or equivalent (required)

1-3 years in a customer service role

Strong conflict resolution skills

Strong oral and written communication skills

Strong Microsoft Office, e-mail, and other PC application skills

Must be able to effectively interpret and communicate information from ERP system

Positive, empathetic, and professional attitude toward customers at all times

Preferred

Familiarity with SAP preferred

Familiarity with OnBase order management system is a plus

Company

Hubbell Incorporated

Hubbell Incorporated is a leading manufacturer of utility and electrical solutions that help build more reliable, resilient, and renewable energy infrastructure.

Founded in 1888

Shelton, Connecticut, US

10001+ employees