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Strive Health · 18 hours ago

Associate, Enrollment

United States

Full-time

Remote

Entry Level

$22.25/hr - $25/hr

2+ years exp

Strive Health is dedicated to transforming the kidney care system through comprehensive coordinated care. The Enrollment Associate is responsible for educating patients about their healthcare services and scheduling them with providers, while building trust-based relationships and addressing patient inquiries.

Health CareInformation TechnologyMedicalmHealth

No H1B

Responsibilities

Makes outbound calls to prospective patients to educate them on Strive’s holistic care model and directly schedules patients for provider visits

Understands patient requirements, leading with empathy for individual healthcare needs

Asks the right questions to gain trust and a thorough understanding of individual patient needs

Discovers and acts on opportunities to provide the patient value, such as key information about Strive Health programming that can be a direct benefit to the patient

Nimbly addresses inquiries and overcome objections most associated with patients not fully understand the full value of Strive Health services in comparison to services being received

Qualification

Patient enrollmentCRM systemsEmpathyCommunication skillsProblem-solving

Required

2+ years' of combined education, experience, or certification related to patient enrollment

Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms

Ability to travel and be onsite to meet business needs

Preferred

2+ years' experience as a high-performing enrollment associate, whether in-person or within a contact center

2+ years' demonstrated experience in building quality connections with patients, leading with empathy and mindful questions

2+ years' operating with Customer Relationships Management (CRM) systems to document well written and considerate notes

Benefits

Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.

Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.

Financial & Retirement Support – Competitive compensation with a performance-based discretionary bonus program, 401k with employer match, and financial wellness resources.

Time Off & Leave – Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.

Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.