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Breckenridge Grand Vacations · 1 week ago

Grand Vacation Specialist

United States

Full-time

Remote

New Grad, Entry Level

$21/hr - $24.13/hr

0+ years exp

Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. As a Grand Vacation Specialist, you will be the heart of the guests’ experience, crafting personalized getaways and ensuring every interaction reflects the company's signature warmth and professionalism.

ConstructionReal Estate

Culture & Values

Responsibilities

Answer inbound calls in a fast-paced call center environment, assisting guests with vacation packages, bookings, upgrades, reschedules, and cancellations

Serve as a personal vacation concierge, ensuring each guest’s itinerary is seamless, personalized, and exceeds expectations

Proactively prevent tour cancellations by addressing concerns and offering solutions

Follow up with no-shows and resolve post-tour feedback or complaints with empathy

Educate guests on local activities, events, and resort amenities to enhance their stay

Book and manage guest activities, ancillary packages, and open reservations

Process daily booking sheets, confirmation packets, and credit card transactions

Audit in-house, inbound, and OPC bookings for accuracy

Run reports, organize materials, and maintain inventory of confirmation packets

Assist other departments (e.g., front desk at Breck Inn) during peak times or as needed

Uphold company policies, safety standards, and sustainability initiatives (recycling, resource conservation)

Crosstrain with other teams to support company-wide goals

Attend staff meetings and training sessions to stay updated on products, policies, and local offerings

Foster a positive team environment by giving/receiving feedback and maintaining professionalism

Qualification

Customer service experienceMicrosoft Office proficiencyCommunication skillsCRM software experienceDetail-orientedMultitasking abilityBasic math proficiencySki resortsAdditional languagesTeam playerProblem-solving mindset

Required

High school diploma or equivalent

6+ months of experience in customer service, hospitality, call centers, or travel/tourism

Exceptional verbal/written communication skills (English)

Basic math proficiency (calculating discounts, commissions, etc.)

Comfort with Microsoft Office (Outlook, Word, Excel) and office equipment (printers, scanners)

Ability to multitask in a fast-paced environment (phone, email, and systems simultaneously)

Customer-obsessed attitude with a problem-solving mindset

Detail-oriented and highly organized

Team player who thrives in collaborative settings

Preferred

Associate's degree or certification in Hospitality, Tourism, Business, or related field

1+ years of experience in a call center, travel agency, hotel/resort, or sales role

Familiarity with ski resorts, vacation rentals, or destination marketing

Experience with CRM software or booking systems

Proficiency in additional languages (Spanish, French, etc.)

Proven ability to upsell or promote packages/services

Adaptability to seasonal peaks (e.g., holiday rushes, ski season)

Benefits

Health, vision, and dental insurance plans

Company-paid life insurance coverage

Voluntary Life and Accidental Death/Dismemberment Insurance

HSA and FSA-Dependent Care Accounts

Retirement plan

Generous paid time off (PTO) and sick leave to support work-life balance

Volunteer Time Off - Paid opportunities to give back to Summit County

Bereavement leave

Biannual bonuses

Tuition Reimbursement Program

Employee Wellness programs to support physical and mental health

Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program