ServiceTitan · 1 day ago
Senior Account Executive, Virtual Agent
United States
Full-time
Remote
Mid, Senior Level
$125K/yr - $134K/yr
5+ years expServiceTitan is seeking a Senior Account Executive, Virtual Agent to drive the adoption and success of their new Virtual Agent A.I. features among Enterprise and Strategic customers. This role involves building and maintaining customer relationships, demonstrating product value, and collaborating with cross-functional teams to enhance the overall customer experience.
CRMInformation TechnologyOperating SystemsSaaSSoftware
Responsibilities
Foster & build relationships with Enterprise and Strategic customers pre and post-sale, which include: outreach to educate customers on Virtual Agents, leading discovery calls, collecting requirements, conducting product demonstrations, negotiating and signing up customers, leading onboardings, and driving continued high adoption/additional utilization
Develop a comprehensive understanding of customers’ key business drivers, pain points, and needs
Become the voice of the customer and work with Product Management to incorporate customer feedback to prioritize future features and drive better overall product experience
Partner cross-functionally with Product Marketing and Customer Success to develop and measure adoption efforts such as marketing campaigns, in-app initiatives, and positioning of new and existing features. Also support webinar and event efforts to increase awareness and adoption of Virtual Agents
Track and measure business impact and report out to cross-functional stakeholders
Qualification
Required
~5-6 years of experience in sales, account management, and/or solution engineering roles
Proven ability to manage both Enterprise and Franchise level initiatives, including comprehensive account management, timely and executive level communication, ability to lead customer onsites and demonstrate ROI
Experience qualifying, sourcing, up-selling, demoing, negotiating, closing, onboarding, supporting, collecting feedback/requirements, relationship building and communicating value proposition
Technical expertise in product demonstrations and post sale troubleshooting, configuration, and explaining periodic return on investment
Ability/experience being in a by quota driven environments
Creativity and ability to run with minimal direction in an ambiguous environment
Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels across multiple functions
Preferred
Understanding of SaaS subscription models
Connection to the home services industry
Benefits
Flexible time off with ample learning and development opportunities to continue growing your career.
Comprehensive onboarding program
Leadership training for Titans at all levels
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
FSA and HSA
401k match
Telehealth options including memberships to One Medical
Parental leave and support
Up to $20k in fertility services (i.e. IUI and IVF)
Surrogacy and adoption reimbursement
On demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools
And more.
Company
ServiceTitan
ServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing.
1001-5000 employees
H1B Sponsorship
ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (49)
2023 (45)
2022 (73)
2021 (64)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
Thoma BravoIndex VenturesBattery Ventures
2024-12-12IPO
2022-11-10Series H· $365M
2021-06-30Series G· $200M
Leadership Team
Ara Mahdessian
Co-Founder and CEO
Vahe Kuzoyan
President & Co-Founder
Recent News
Crunchbase News
2026-01-08
Index Ventures
2026-01-05
Company data provided by crunchbase