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Castle Group · 18 hours ago

Covenants Coordinator

US-FL-Port St. Lucie

Full-time

Onsite

Entry Level

1+ years exp

Castle Group is seeking a Covenants Coordinator responsible for executing scheduled visual inspections of the community and ensuring homeowners comply with the appearance requirements of their properties. The role involves providing exemplary service, managing violations, and supporting community meetings while demonstrating outstanding customer service skills.

Real Estate

Responsibilities

Inspect the community on a recurring schedule as determined by the Association. Update all inspection data into the assigned compliance system, including issuing and closing out with consistent enforcement, ensuring completion

Upload violations to the Production folder for mail-outs daily

Respond to resident inquiries with the information necessary to correct the violation in a timely manner

Prepare the notice/agenda for the monthly Violations Hearing meetings and attend the meetings

Attend Board meetings upon request to address violation appeals, if applicable

Prepare fining notices following Violation Hearing meetings and assess fines to owner ledgers accordingly

May be involved in the inspection, review, and research of the Homeowner Architectural Modification process

Attend and take minutes at monthly Rules and Regulations Committee meetings

Assist in investigations and tape/log reviews for any unusual incidents

Resolves and follows up on violation complaints/issues with Royal Service

Follows safety procedures and maintains a safe work environment

Other duties and responsibilities as assigned by the Property Manager

Qualification

Florida CAM LicenseProperty management softwareMicrosoft Office SuiteCustomer service experienceBilingualConflict resolutionInterpersonal skillsAttention to detailCommunication skills

Required

High school diploma

Valid Driver's License

Minimum of 1 year of related work experience or customer service experience

Intermediate command of computer hardware/software, specifically Microsoft Office Suite

Strong customer service, communication, and interpersonal skills, including conflict resolution and de-escalation techniques

Able to work under tight deadlines and use time effectively based on key priorities

Excellent verbal and written communication skills with the ability to communicate, receive, and exchange ideas and information through spoken and written means

Excellent interpersonal skills and a high attention to detail

Comfortable learning new technology

Ability to act with integrity, professionalism, and confidentiality

Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations

Ability to lift 30lbs following appropriate safety procedures

Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain)

Walk and climb stairs

Walk on uneven terrains, depending on the community

Handle, grasp, and feel objects and equipment

Extensive use of fingers for typing and visual use of the computer monitor

Reach with hands and arms

Ability to navigate property/buildings quickly and easily is required to meet the job functions