Heartland · 22 hours ago
Vice President, Applications System Development - CRM Salesforce
Oklahoma City, Oklahoma, USA
Full-time
Hybrid
Senior Level, Lead/Staff
12+ years expGlobal Payments is a leading company in payment technology and software solutions, seeking a VP of Salesforce Engineering. This role involves driving the strategic vision and delivery of Salesforce-based solutions while leading high-performing engineering teams to enhance business growth and operational excellence.
Credit CardsPaymentsTransaction Processing
No H1B
U.S. Citizen Only
Responsibilities
Develop and execute the strategic roadmap for Salesforce platform adoption, customization, and optimization to meet evolving business needs
Lead the governance of Salesforce initiatives, ensuring alignment with enterprise objectives and best practices in architecture, security, and scalability
Champion the use of Salesforce as a core business platform, identifying opportunities for automation, process improvement, and new capability development that drive measurable business value
Oversee the creation and maintenance of disaster recovery and business continuity plans specific to Salesforce and integrated systems
Develop roadmap for AI AgentForce scaling, including capacity planning for autonomous systems handling sensitive business processes
Evaluate emerging Salesforce AI features like Atlas Reasoning Engine integration and automated threat detection capabilities
Evaluate, recommend, and oversee the implementation of Salesforce products, AppExchange solutions, and custom integrations, balancing cost-effectiveness with business impact
Manage the Salesforce engineering budget, including resource allocation, licensing, and vendor contracts, ensuring optimal investment in platform growth and maintenance
Stay abreast of Salesforce ecosystem trends, releases, and emerging technologies, advising executive leadership on their strategic and financial implications
Foster strong partnerships with Salesforce, external vendors, and consulting partners to enhance platform capabilities and support business objectives
Lead the engineering team in delivering high-quality Salesforce solutions, ensuring continuous improvement in development practices, release management, and platform performance
Collaborate with business stakeholders to gather requirements, prioritize projects, and deliver solutions that enhance user experience and operational efficiency
Establish and monitor service level agreements (SLAs) for Salesforce platform availability, reliability, and support, ensuring stakeholder satisfaction
Define and enforce standards, policies, and best practices for Salesforce development, integration, and data management
Own incident, change, and release management processes for the Salesforce environment, ensuring minimal disruption and rapid issue resolution
Oversee deployment of Salesforce Agentforce solutions, configuring natural language instructions and action libraries for AI agents handling sensitive business operations
Implement real-time toxicity detection and data masking through Einstein Trust Layer for all Salesforce AI-powered customer interactions
Utilize AI-driven audit trails and automated compliance checks that validate data handling against regulatory requirements during every release cycle
Build, mentor, and lead a world-class Salesforce engineering team, fostering a culture of innovation, accountability, and continuous learning
Develop organizational structures and career pathways that support both current business needs and future growth in Salesforce capabilities
Drive talent acquisition, retention, and development strategies to ensure the team possesses cutting-edge Salesforce and business acumen
Promote cross-functional collaboration, ensuring Salesforce solutions are integrated seamlessly with other technologies and business platforms
Translate business strategies into Salesforce platform solutions that deliver competitive advantage and operational efficiency
Develop business case justifications and cost/benefit analyses for Salesforce investments, communicating value and risk to executive stakeholders
Assess, communicate, and mitigate risks associated with Salesforce-related technology investments and implementations
Design and enforce security protocols for Salesforce implementations using Salesforce Shield, Platform Encryption, and Einstein Trust Layer to protect sensitive data across all clouds (Sales/Service/Experience)
Implement AI-driven compliance monitoring systems leveraging Salesforce’s Atlas Reasoning Engine to automatically detect GDPR/CCPA violations and PII exposure risks
Establish AgentForce AI governance frameworks ensuring autonomous systems follow ethical guidelines through topic classification and dynamic grounding mechanisms
Conduct regular ethical red teaming exercises to test AI agent responses for bias, toxicity, and regulatory compliance
Qualification
Required
Bachelor's degree in Computer Science, Business, Engineering, or a related field (Master's preferred)
12+ years of progressive leadership experience in technology delivery, large scale business transformation, or enterprise program execution
Extensive experience leading Salesforce engineering teams and delivering large-scale Salesforce solutions in complex, enterprise environments
Deep knowledge of Salesforce architecture, platform capabilities (Sales Cloud, Service Cloud, Experience Cloud, etc.), and integration patterns
Proven ability to translate business requirements into scalable, secure, and innovative Salesforce solutions
Strong financial management skills, including budgeting and vendor management
Demonstrated leadership in team development, talent management, and cross-functional collaboration
Excellent communication and stakeholder management skills, with the ability to influence at all levels of the organization
Benefits
Medical
Dental and vision care
EAP programs
Paid time off
Recognition programs
Retirement and investment options
Charitable gift matching programs
Worldwide days of service
Company
Heartland
Heartland is a fintech company offering payment processing services and point of sale systems for businesses and educational institutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-05-28Acquired
Leadership Team
Asif Bhagat, PharmD
ISO Partner
Becky Chapin
Client Partner
Recent News
2025-06-05
Payments Dive
2025-05-28
2024-06-01
Company data provided by crunchbase