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NEOGOV · 18 hours ago

Rehabilitation Assistant - Mason City

Mason City - 50401 - Cerro Gordo County, IA

Full-time

Onsite

Entry Level

$37K/yr - $55K/yr

2+ years exp

Iowa Workforce Development is a state agency dedicated to providing exceptional employment services and connecting employers with skilled workers. They are seeking a full-time Rehabilitation Assistant to support job candidates through orientations, training, and job placement activities.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Provide general agency information at orientations for job candidates to support new referrals

Complete agency referral/application materials to support job candidates as necessary

Schedule intake interviews for referrals

Facilitates job candidate orientation, Job Seeking Skills Training (JSST), Job Club, and mock interviews through direct one-on-one contact with job candidates, presenting to small groups, or in writing

Conducts initial interviews with new applicants to gather personal data, complete agency paperwork, explain rights and responsibilities, and explain available vocational rehabilitation services

Develops partnerships with job candidates focusing on employment throughout rehabilitation program; explains employer and rehabilitation team expectations

Instruct job candidates in acceptable social interpersonal, and work-related behaviors to improve success in work environments

Redirects inappropriate or disruptive behavior to improve job candidate success in vocational training

Instructs job candidates one-on-one to perform simple tasks and provides feedback to achieve desired behavior

Provides Job Seeking Skills training to assist job candidates to learn to find employment

Instructs job candidates on jobs and follows up with employers to identify problems and issues; works with counselors, job candidates, and employers to resolve issues

Completes monthly progress reviews as requested by counselors

Contacts employers to develop jobs

Monitors and updates area office employer development account

Answers questions about vocational rehabilitation services from the public

Reviews occupational projections, salary expectations, and labor market trends; research job leads; and conducts research on accommodations/medical information needed as requested by counselors

As directed by counselors, maintains monthly contact with job candidates who are seeking or in employment (statuses 20 and 22) with ongoing plans to meet goals

Accompanies job candidates to job interviews as directed by counselors

Provides limited job coaching as directed by counselors

Observes and interacts with job candidates and business representatives in diverse and varied work settings

Identifies work skills and behaviors needed and provides coaching to candidates

Reviews job candidate on-the-job performance and reports information to counselors

Follows job maintenance plans developed by counselors, job candidates, and employers

Support clerical processing and workload that includes opening, transferring and closing case records

Process and track confidential releases of information and related case data complying with agency standards

Process Social Security Administration verification requests

Enter data into the case management system

Maintain files. This includes creating, amending, canceling, billing and tracking

Type and process letters pertaining to case services

Process mail and deliveries utilizing USPS or UPS/FedEx services as needed

Use copiers/scanners to copy, scan, download/upload information into the agency case management system

Work with software, hardware and electronic forms needed for position responsibilities and compose case notes documenting work provided in case record

Ensure tasks and assignments are thoroughly completed and performed in a business/professional appearance with special attention to spelling, grammar, punctuation usage, accuracy, fact checking, attention to detail and completed in a timely manner

Assist service staff in adhering to regulatory time frames such as 60 days for eligibility, 90 days for plan development, annual reviews, goal dates and 90 days for stabilization

May serve as front desk receptionist, providing coverage for visitors

Announce arrival of visitors in a timely manner and follow up if visitors have been waiting too long by finding alternate contact

Answer incoming calls politely and clearly, determining nature of the call and routing the call to the appropriate person and route complex issues to area office supervisor or Secretary 2

Take messages as appropriate

Cancel and reschedule appointments as requested by staff

Document changes in case record and send notifications to job candidates and assigned team members as applicable

Treat internal and external customers with respect and establish a good rapport

Review messages from voice mail and respond when appropriate

Attend agency staff meetings utilizing information provided to support and direct work activities

Provide backup coverage for other clerical team members when needed due to absences or work priorities

Support special projects and tasks as needed to meet office/agency needs

Qualification

Customer serviceConfidential information managementJob coachingData entryCommunication skills

Required

Two years of full-time work experience in a human services field which involved: customer service, contact with the public to either compile or provide information regarding services, the organization/management of confidential information, or the scheduling of appointments

Two years of full-time work experience as a legal assistant/paralegal, medical office assistant, or job coach

A combination of a total of two years of education and full-time experience (as described in either number one or two), where thirty semester hours of accredited college or university course work equals one year of full-time experience

Current, continuous experience in the state executive branch that includes eighteen months of full-time work in direct client/customer service in a clerical or administrative support capacity