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Filevine · 3 days ago

Product Implementations Consultant

Salt Lake City, Utah

Full-time

Onsite

Entry, Mid Level

Filevine is a leading company in the legal technology space, known for its innovative cloud-based workflow tools. The Product Implementations Consultant will be responsible for managing the implementation process, training customers, and enhancing customer adoption of Filevine's products.

Artificial Intelligence (AI)Document ManagementLegal TechProject ManagementSaaSSoftware

Responsibilities

Maintain comprehensive product knowledge across the Filevine family of products

Train customers to use and customize various aspects of the Filevine family of products

Manage the implementation process across a variety of customer accounts

Learn about and understand how to marry data from other softwares to Filevine effectively

Work with cross-functional teams and partners to identify opportunities for better learning within our customer base, and provide training and content necessary to increase customer adoption

Assist in the creation of portable content regarding those approaches and configurations which mature into best practices (articles, videos, example builds) and present to cross-functional teams and partners

Create and adjust ongoing content to Filevine University given changes in best practice and features

Support other expert teams and expert roles as needed

Occasional travel, as necessary

Qualification

Paralegal experienceProject ManagementTechnical problem-solvingCustomer trainingAssertive communicationQuick learnerChange driverIndependent managementCreative thinking