TEKsystems · 3 days ago
Customer Support Specialist
Honolulu, HI
Contract
Onsite
Entry Level
$23/hr - $23/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Customer Support Specialist to support members and providers in a healthcare organization. The role involves handling inquiries, appeals, and grievances while ensuring compliance with regulatory standards.
Information Technology
Responsibilities
Handle intake of member and provider calls, emails, faxes, and internal referrals; evaluate information and determine the best course of action
Analyze sensitive member and provider appeals, inquiries, and grievances, applying internal policies, contractual provisions, and regulatory requirements
Create and maintain accurate electronic case files within required timeframes
Communicate professionally with internal and external customers to resolve complex issues
Triage cases during initial inquiry to resolve issues promptly and minimize escalation
Consistently produce accurate, high-quality work, especially in data entry tasks
Qualification
Required
Associate's degree and one (1) year of related experience; OR an equivalent combination of education and related work experience
Familiarity with business processes and analysis functions, or experience in health insurance/managed care systems
1+ years of customer service experience
1+ years of experience in writing and editing
Strong verbal and written communication skills
Ability to handle phone calls as part the daily responsibilities
Ability to work in person from Monday to Friday at 8:00am to 5:00pm HST
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase