TEKsystems · 2 days ago
Desktop Support Specialist
Raleigh, NC
Contract
Onsite
Entry, Mid Level
$25/hr - $30/hr
2+ years expTEKsystems is a leading provider of business and technology services. They are seeking a Desktop Support Specialist responsible for providing second- and third-level technical support for software, hardware, and networking systems, while also mentoring Tier 1 technicians and managing IT service desk operations.
Information Technology
Responsibilities
Clearly communicate technical solutions and instructions in a user-friendly and professional manner
Technical expertise: A deeper understanding of IT systems, networks, and applications, beyond basic support
Mentoring: May mentor and guide Tier 1 technicians and act as a point of escalation
Ensure that the ACD call and Chat queue is responded to in a timely manner
Monitor, resolve, and update the IT Service Desk Management system
Create and update documentation: Assist in creating and updating support documentation and knowledge bases
Work on various special projects as needed
Prioritize and schedule problem resolution. Escalate problems to the supervisor when
Qualification
Required
Two years of experience working as an IT Helpdesk Technician or in a similar customer support role
Extensive knowledge of Windows-based operating systems, as well as familiarity with Linux-based operating systems, is required
PowerShell scripting is required
Active Directory Administration skills are required
Excellent interpersonal and communication skills to explain technical concepts to non-technical users, and work with other IT teams
Passion for problem-solving and customer service
Strong analytical skills to diagnose and resolve challenging technical problems
Experience with ticketing systems, remote access tools, and diagnostic utilities
Ability to work on multiple projects and reprioritize as needed
Ability to stay current with new technology and adapt to new and unexpected events
Advanced troubleshooting: diagnose and resolve complex hardware, software, and network issues that are escalated from Tier 1 support
Preferred
Certifications are a plus, but are not required
Ability to support Mainframe 3270 sessions via macros is strongly encouraged, but not required
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase