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Texas Health Resources · 17 hours ago

Post Service Financial Concierge - Patient Financial Experience - Fulltime, Days

Arlington, TX

Full-time

Hybrid

Mid Level

3+ years exp

Texas Health Resources is one of the largest faith-based, nonprofit health systems in the United States, dedicated to improving community health. They are seeking a Post Service Financial Concierge to assist patients with financial inquiries regarding their accounts and ensure a high level of service and patient experience.

Health CareMedical

Responsibilities

Receive calls from patients/guarantors regarding financial questions on their account(s) balance consisting of estimate , deposits/payments, payment plans

Focus on Service and Patient/Consumer experience when dealing with patients, employers, management, hospital staff and other parties within and outside of THR

The Financial Concierge works independently to ensure all cases are reviewed and validated and that all tasks are completed on each account worked

Acts as an advocate to settle consumer concerns between Texas Health hospitals, departments, physician offices, insurance provider(s) and consumer to ensure accurate and complete information to resolve discrepancies and ensure account balance resolution

Works as a liaison to entity PAS, leaders, or other departments as needed to ensure account balance is appropriate

Requests deemed as “escalated” should receive immediate attention

Inform Patient Financial Experience Sr. Director or designee of any potential issues or trends that might delay timely response to patients

Communication should be clear, concise and professional

Qualification

Healthcare Revenue CycleCustomer ServiceCall Center ExperienceCRCR CertificationCommunication Skills

Required

High School Diploma or equivalent (REQUIRED)

Four years of Healthcare Revenue Cycle, healthcare or related organization including consumer relations, with 1 year of experience being in hospital CBO customer service or call center environment in healthcare (REQUIRED)

Three years of Healthcare Revenue Cycle Experience, healthcare or related organization including consumer relations (REQUIRED)

One year experience in hospital CBO customer service or call center environment in healthcare (REQUIRED)

Preferred

Associate's Degree with 2 years of Revenue Cycle Experience, healthcare or related organization including consumer relations, with 1 year of experience being in hospital CBO customer service or call center environment in healthcare (PREFERRED)

CRCR (Certified Revenue Cycle Representative) upon Hire (PREFERRED)