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Green Thumb Industries (GTI) · 1 day ago

Assistant General Manager

Bethesda, Maryland, United States

Full-time

Onsite

Mid, Senior Level

$60K/yr - $75K/yr

3+ years exp

Green Thumb is on a mission to promote well-being through the power of cannabis, and they are seeking an Assistant General Manager for their RISE Dispensary. This role involves supporting the General Manager in managing operations, enhancing customer experiences, and developing team members.

Alternative MedicineCannabisMedical

Responsibilities

Manage and oversee the execution of all dispensary operations to ensure compliance with security, inventory, and local and state regulations

Motivate team members to execute programs, initiatives, and regionalized in-store promotions effectively

Oversee and manage quality product inventory, financial records, and Seed to Sale compliance

Maintain appropriate cash management, handling protocols and daily reconciliation

Manage effective order & expense management processes aligned with store budgets

Coach and motivate Team Members to consistently deliver memorable, positive in-store customer experiences

Lead by example and set the rhythm for effective “Leader on Duty” (LOD) shifts. Actively supervise team members, provide recognition, and redirect behaviors to fuel the customer journey

Execute a seamless omni-channel customer experience and lead teams to deliver consistency across in-store, drive-thru, curbside & delivery

Coach team members to deliver Loyalty goals, drive customer retention and repeat traffic

Serve as a liaison to the local community and support community outreach events and initiatives

In partnership with the General Manager, build and retain a high-performing team through selecting the best talent and effective onboarding, training, and development

Support a culture of engagement and performance through coaching, feedback, and recognition

Motivate dispensary team to exceed revenue targets and key metrics, with an emphasis on team member behaviors, service techniques and product knowledge

Execute hourly scheduling to align with business needs, hours targets, and team member availability

Hold team members accountable for accurate timekeeping, schedule compliance, and reliability

Develop Leaders and Team Member talent and effectively address performance issues on a timely basis

Perform other duties as needed

Qualification

Cannabis industry knowledgeInventory controlTeam managementPoint of Sale (POS) operationsCustomer serviceCommunication skillsLeadership skillsCritical thinkingConflict resolution

Required

At least three years of managing teams in a retail setting, specifically with POS business operations

Must have reliable, responsible and dependable attendance

Must be 21 years or older

Must pass any and all required background checks

Must possess valid driver's license or state ID

Must understand and comply with the rules, regulations, policies, and procedures of Green Thumb

Must have a solid understanding of the Cannabis laws, rules and regulations and passion to further their understanding and knowledge of the industry and the laws

Must be proactive, with a strong work ethic, attention to detail, and strong communication and leadership skills

Meet timelines consistently and be able to effectively work under pressure

Continuously open to constructive, developmental feedback, ability to maintain composure even in difficult situations

High level of interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally

Ability to use standard office equipment and computer software including word processing, database management, spreadsheet applications, and email

Highly motivated, self-directed, innovative and able to work independently or among teams with keen judgment, common sense and resourcefulness

Adapts and thrives in a demanding, fast-paced environment

Possesses a high level of critical thinking

Operates with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements

Ability to resolve conflict, handle employee and customer complaints, and settle disputes

Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a workday): Move about the dispensary in order to fulfill work assignments and assist employees and patients and/or customers in various locations of the dispensary, remain in a stationary position, if required, up to and including in an office setting, to meet the needs of the business and complete managerial tasks timely, converse and communicate with individuals and groups of people directly, operate point of sale system, computer, and other office productivity machinery in order to use online programming and software including word processing, database management, spreadsheet applications and email, prepare patient and/customer orders by moving and placing products, inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries, move inventory and materials weighing up to 30 pounds independently, position self to move inventory and materials in storage areas

Preferred

Cannabis experience preferred

Inventory control experience preferred

Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs