Commonwealth Casualty Company · 1 day ago
Licensed Customer Service Representative
Phoenix, AZ
Full-time
Hybrid
New Grad, Entry LevelCommonwealth Casualty Company is seeking a Licensed Customer Service Representative to deliver high-quality support to policyholders and prospective customers. This role is responsible for ensuring a positive customer experience by answering questions, resolving issues, and processing policy updates.
Insurance
Hiring Manager
Yara Patiño, SHRM-CP
Responsibilities
Manage multiple tasks and priorities while efficiently navigating various systems to perform job functions
Demonstrate a strong understanding of company procedures, processes, tools, and systems
Take full ownership of customer accounts during the review and servicing process
Maintain accurate internal records by archiving all necessary documentation and evidence
Develop and maintain strong knowledge of company products, pricing, underwriting guidelines, and policy features
Receive, investigate, and respond to all customer inquiries, concerns, and complaints in a timely and professional manner
Request, track, and follow up on any missing or required information from customers
Provide accurate quotations, pricing details, and policy information to new and existing customers
Successfully complete the sales process in accordance with the company's regulatory requirements
Answer incoming calls promptly, professionally, and courteously while maintaining excellent customer service standards
Qualification
Required
High school diploma or equivalent required
Active insurance license (Property & Casualty)
Ability to learn and apply insurance guidelines, processes, and systems
Ability to thrive in a fast-paced, high-pressure environment while maintaining accuracy and professionalism
Proficient in Microsoft Office applications and comfortable handling phone communications with a professional disposition
Time-management skills
Customer-focused mindset with strong problem-solving skills
Candidates are required to complete a basic computer proficiency and customer service skills test and achieve an acceptable passing score
Preferred
Bilingual skills are a plus (Spanish/English preferred)
Previous customer service experience preferred
Company
Commonwealth Casualty Company
Commonwealth Casualty Company provides a complete suite of affordable insurance to everyone in the community.
Founded in 2010
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
ROY DE LA CRUZ
Chief Underwriting Officer
Scott D. Harris, SCLA
Chief Claims Officer
Company data provided by crunchbase