Visa · 1 day ago
Staff Site Reliability Engineer, ServiceNow
Highlands Ranch, CO
Full-time
Hybrid
Senior Level, Lead/Staff
$124K/yr - $199K/yr
5+ years expVisa is a world leader in payments technology, facilitating transactions globally. The role involves developing on the ServiceNow platform CMDB and ITOM Discovery, focusing on operational support, data management, and collaboration with stakeholders to enhance Visa’s CMDB functionality.
BankingFinanceFinancial ServicesInformation TechnologyMobile PaymentsPayments
Responsibilities
Be part of a global team that has operational support responsibilities where you will be required to work with our internal customers to resolve issues using the ServiceNow Incident management process and ticketing system
Expand and enhance your knowledge of the ServiceNow Platform and its advanced features and capabilities including developing table / attribute level security controls, implementing Business Rules, Flow Designer, Workflows, Client Scripts, UI Policy, and UI Actions as part of development activities for Catalogs, Scoped Apps or other platform activities
Design, develop, and maintain ETL solutions using Microsoft SSIS to support data warehousing and business intelligence initiatives
Monitor, troubleshoot, and optimize existing SSIS packages and ETL jobs for performance and reliability
Ingest, transform, and load data from various sources including relational databases, flat files (CSV, TXT), REST APIs, and ODBC connections
Write and optimize complex SQL queries, stored procedures, triggers, and scripts for data extraction and transformation
Develop and maintain comprehensive documentation for data flows, processes, and systems
Ensure data quality, integrity, and security throughout the ETL process
Participate in code reviews and contribute to best practices for SSIS and ETL development
Collaborate with stakeholders, analysts, and business users to understand requirements and deliver robust data pipelines
Apply data governance, security, and compliance standards to all processes
Work with ServiceNow ITOM Discovery and its Cloud Discovery capabilities in a multi-public Cloud environment
Work with end – users and educate them on how to be more effective and efficient working on the platform either through informal meetings, brown bags or scheduled calls
Develop technical requirements, documentation and technical diagrams
Perform data profiling and root cause analysis for data issues
Implement data validation and reconciliation processes
Work with stakeholders to review stories and requirements to develop new capabilities as part of our monthly Sprints and Releases
Qualification
Required
5+ years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience
Preferred
Candidate must have direct work experience troubleshooting issues on the ServiceNow platform with Catalog requests, data imports, or other business-related logic
Effective writing skills with the ability to document application configurations, system design and architecture, simple run books
Good communication skills to work effectively with team members, support personnel, management and customers in geographically dispersed locations and ability to work as part of a team as well as independently with minimum guidance
Ideal candidate would have completed their ServiceNow Certified System Administrator
Familiarity with source control and deployment processes for SSIS projects
Experience with data profiling, data quality assessment, and cleansing techniques
8+ years of hands-on ServiceNow development and CMDB experience, ETL solutions using Microsoft SSIS
Strong proficiency in SQL (T-SQL) for data manipulation, querying, and optimization
Experience in ingesting data from ODBC data sources and processing data from flat files (CSV, TXT, etc.)
Experience integrating data from REST APIs (JSON, XML) using SSIS or related tools
Proficient in data modeling (relational and dimensional) and data warehousing best practices
Knowledge of data governance, privacy, and security practices
Familiarity with job scheduling, automation tools, and workflow orchestration
Experience with metadata management and data lineage tracking
Benefits
Medical
Dental
Vision
401 (k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program
Company
Visa
Visa is a multinational financial services company that facilitates electronic payment systems throughout the world.
10001+ employees
H1B Sponsorship
Visa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (459)
2024 (424)
2023 (416)
2022 (515)
2021 (351)
2020 (407)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
TNB Financial Services
2016-09-10Post Ipo Equity
2008-03-19IPO
Leadership Team
Ryan McInerney
Chief Executive Officer
Chris Suh
EVP & Chief Financial Officer
Recent News
Payments Dive
2026-01-08
2026-01-08
2026-01-07
Company data provided by crunchbase