Naples Comprehensive Health - NCH · 1 day ago
Lab Asst Donor Center
Naples, FL
Full-time
Onsite
New Grad, Entry LevelNCH is an independent, locally governed non-profit healthcare system in Southwest Florida, delivering comprehensive care. The Lab Assistant is responsible for receiving and processing incoming specimens, ensuring their safe handling, and performing blood sample procurement while providing excellent customer service to patients and medical staff.
Health CareMedical
Responsibilities
Demonstrates skillful, courteous competency in procedures for blood sample collection, selecting the best equipment and site for the tests requested
Evaluates specimen integrity for samples collected by lab staff, nursing, or medical staff, knowing whether a specimen is acceptable for the test requested
Along with other lab assistants, answers 100% of phone calls coming into the laboratory, able to respond to over 50% of the requests personally
Communicates with patients, guests, medical staff, and other hospital staff in a courteous, professional and skillful manner, Uses phone system and other communication tools to transfer calls, take messages, and locate the proper person to take care of any problem which the individual can’t provide himself
Responds to inquiries from medical staff and nurses, providing accurate information and instructions regarding proper specimen collection, containers, quantities, stability and specimen preservation for blood, urine, body fluid and other biological specimens for general laboratory, microbiology and pathology samples
Uses resources to investigate special requests, determining the specific test code and specimen requirements for orders written in non-standard format
Provides assistance to hospital employees regarding test orders, test synonyms, profile components and computer ordering processes utilized by nursing, unit secretaries and physicians
Resolves ‘Unlisted Labs’ with a high degree of accuracy
Knows the correct procedures for handling samples to maintain integrity, being aware of limitations of various specimen types, test requirements, containers and storage conditions
Is able to demonstrate how safety separate blood cells from plasma and knows when it is required and when it can destroy the specimen
Handles specimens safely to maintain sterility and reduce cross contamination, our-off errors, and exposures
Proficiently uses multiple computer systems and reference resources including, Pathnet, Quest360, using accurate keyboarding and computer skills
Carefully performs duties, ensuring that specimens receive the proper testing required without being lost or compromised; Utilizes Powerchart to view orders, place orders, and investigate the status of samples
Performs patient registration and test selection/order entry with a high degree of speed and accuracy utilizing many different requisitions, clients, and internal or reference lab computer systems
Manages blood collection requests to ensure that all collections are completed systematically, efficiently and within time constraints, consolidating requests from multiple physicians to avoid multiple venipunctures of patients
Completes collections on schedule to enhance physician and nursing satisfaction as well as patient care
Can accurately describe and demonstrate all methods of procurement of blood samples from hospital patients, using knowledge of blood collection devices, order of draw, techniques for venous, capillary, and heel stick collections, and cognizant of age specific needs and human anatomy
100% positive patient identification
Independently selects the appropriate equipment and site for the job, and aims for minimal pain and anxiety for the patient
Understands the policies surrounding exceptional situations in phlebotomy, such as pink armbands, IV sites, blood transfusions; selects a venipuncture site which will not compromise the specimen or the comfort and safety of the patient
Follows established procedures to accomplish the best quality and turnaround time for patient results
Performs volume and complexity of phlebotomy draws commensurate with other staff members on the same shift
Completes day-by-the hour forms as required
Supports other members of the team by being cooperative and flexible in carrying out departmental assignments
Along with the lab assistants, answers 100% of phone calls coming into the laboratory in a courteous, professional and skillful manner
Is able to respond to over 50% of the requests personally, escalating the call as appropriate
Using good communication skills, responds to inquiries from medical staff and nurses, providing accurate information and instructions regarding proper specimen collection, containers, quantities, and specimen preservation for blood, microbiology and pathology samples; uses resources to investigate special requests
Responds accurately to provide answers to inquiries regarding test orders, test synonyms, profile components and Powerchart computer ordering processes utilized by nursing, unit secretaries and physicians
Uses phone system and other communication tools to transfer calls, take messages, and locate the proper person to take care of any problem which the individual can’t provide himself
Properly identifies and track all specimens coming into the lab, organizing and packaging samples transported to different laboratory sections and multiple reference labs
Organizes post-testing samples, able to retrieve samples as requested
Organizes, assesses, schedules and dispatches phlebotomy requests in a systematic manager in order to minimize patient venipunctures
Recognizes specimens and tests which must be performed at specific times to monitor drug therapy, etc
Evaluates, accessions, documents, processes incoming specimens and delivers samples rapidly to support the customer services turnaround times of the laboratory, while performing all functions with a high degree of accuracy, detail and speed
Demonstrates proper techniques to secure specimens for shipping, avoiding leakage, exposure, and loss of specimens
Recognizes deviation from procedures and specimens which must be rejected due to issues with stability, preservation, labeling, or specimen integrity; reports to supervisor for variance reporting
Investigates incidents and discusses immediate problem resolution with lab technical staff and nursing staff, advising supervisor of trends requiring follow-up by manager
Provides patient reports to healthcare providers, ensuring the principles of HIPPA are observed
Reviews computer reports to ensure that tests are in progress, preventing lost specimens and delays; Follows up on incomplete orders, communicating with nurses in a professional manner with focus on problem resolution
Manages own time with little supervision to accomplish immediate duties of rapidly processing incoming specimens as well as periodic duties to create specimen transfer lists for shipping to other locations
Applies knowledge of culture media types, inoculation techniques, and temperature/incubation requirements to process specimens for culture
Qualification
Required
High School Diploma or GED
Excellent customer services skills
Basic computer skills
Ability to multitask
Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows
Preferred
Experience in phlebotomy and/or clinical lab
Company
Naples Comprehensive Health - NCH
Naples Comprehensive Health (NCH) is an Advanced Community Healthcare System™ in Naples, Florida, serving Southwest Florida with premier routine, critical, and specialty care.
Founded in 1953
1001-5000 employees
H1B Sponsorship
Naples Comprehensive Health - NCH has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (8)
2023 (6)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.08MKey Investors
Naples Children & Education Foundation
2023-03-20Grant· $0.08M
Leadership Team
Paul Hiltz MHA FACHE
CEO/President
Rick Wyles
Chief Financial Officer
Recent News
Morningstar.com
2025-11-05
2025-04-14
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