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TALENT Software Services · 1 week ago

Business Process Analyst I

Marlborough, MA

Full-time

Onsite

Mid Level

$30/hr - $35/hr

3+ years exp

TALENT Software Services is looking for a Business Process Analyst I to join their Global Security Operations Center team. The role involves monitoring security systems, responding to incidents, and analyzing risks to ensure the safety of the company's employees and assets.

Artificial Intelligence (AI)ConsultingDevOpsHealth CareIT ManagementProject ManagementRecruitingStaffing Agency

Growth Opportunities

Responsibilities

With a focus on customer service, serve as the initial point of contact for employees, contingent workers, and visitors for security related topics

Review, analyze and escalate open-source intelligence and subscription-based intelligence to help mitigate and report global threats to company property, employees, and stakeholders

Respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, facilities, police, fire, and EMS personnel as required

Receive, evaluate, and disseminate incoming information and reports from security personnel, employees, contingent workers, suppliers, reporting parties, and local agencies

Complete risk and intelligence driven reports to Global Security & Resiliency and other stakeholders

Monitor and professionally communicate using varying forms of communication, including email, chat, phones, two-way radios, and/or in person contact

Receive calls for help/assistance from employees worldwide and respond appropriately

Monitor health of all Global Security platforms and applications; triage incoming work orders; and work with internal and external partners to assist with troubleshooting

Monitor access control and CCTV systems for alarms and coordinate appropriate response

Draft and send emergency mass notifications and other crisis communications

Build Quality into all aspects of their work by maintaining compliance to all quality requirements

Qualification

Threat intelligence experienceRisk analysis experienceAnalytical skillsMicrosoft OfficeCCTV monitoringIncident management softwareCustomer service skillsCalm under stressCommunication skillsProblem-solving skills

Required

Must have HS diploma

Bachelor's degree preferred and or equivalent related work experience

3+ years' experience in security, law enforcement, military, or related field, with customer service experience

candidates must have proven threat intelligence experience, identifying, acting, proactive defense and risk mitigation, strategic decision making, etc

Strong analytical and problem-solving skills

Excellent communication and customer service skills

Ability to stay calm during stressful situations

Knowledge of Microsoft Office suite software programs

Preferred

Previous experience working in a GSOC or control room environment

Familiar with Windows-based GSOC Critical Event Management Software, Mass Notification Systems, Travel Tracker, Social Media Monitoring, and Service Now

Knowledge of and experience with physical security applications to include access control and alarm monitoring systems, CCTV, incident reporting, incident management software