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Nippon Paint Automotive Americas, Inc. · 3 days ago

Field Technical Service Representative (Automotive Coatings)

Evansville, IN

Full-time

Onsite

Entry, Mid Level

2+ years exp

Nippon Paint Automotive Americas, Inc. is committed to valuing their employees as their greatest strength. The Field Technical Service Representative is responsible for monitoring line performance, troubleshooting technical issues, managing inventory, and supporting customer needs related to automotive coatings.

ChemicalIndustrial ManufacturingManufacturing

Responsibilities

Coordinate and communicate day to day operations and projects with customer base and appropriate Cleveland facility via action register management and regular technical project meetings with customer base

Monitor and track NPAA’s on-line performance, incoming quality for processing color and appearance criteria

Tracks and communicates inventory levels with the FTS Specialist/Technical Account Manager and Sales representatives for effective stock management

Responsible for implementing & tracking as necessary all value-added activities at the customer that improve the production process and production process issues

Generate all reports, data, presentations and documentation on projects and issues pertinent to the account as necessary in an effective and timely manner

Contribute to developing customer application line correlations and assist Lansing group in formula optimization

Monitor customer production runs and determine customers’ performance requirements within account

Assist FTS Specialist, Technical Account Manager and Sales representatives in RGA issues as needed

Coordinate and execute technical service needs of customer (product adjustments to meet specific line requirements—i.e. color, flow/appearance). Complete material adjustments (solvents, pigment dispersions and additives) for optimum processing and color quality. Work with customer base to assess necessary adjustments and complete for production batches on site as necessary

Perform QC tests on NPAA materials on site regularly or as required by customer

Recommend process and/or robot program changes for product performance improvement

Document customer line process to determine root cause and preventive action for problems & improvements

Coordinate sample submissions and production trials

Participate in facility continuous improvement activity programs

Complete necessary reports to effectively track NPAA performance at account (action registers, quality and color trend reports, and monthly reports). Facilitate internal team meetings for action register and other project reviews

Qualification

Automotive paintsTechnical troubleshootingData interpretation2 component coatingsProblem-solvingCommunication skillsOrganizational skillsInterpersonal skillsTime management

Required

Bachelor Science Degree or a minimum of 2 years of customer based technical experience in automotive paints required

Computer and software skills required

Communication skills (report writing and data interpretation)

Good organizational skills (data collection / graphing)

Interpersonal skills

Strong customer focus and relationship building skills

Good problem-solving skills

Be able to work with 2 component coatings and isocyanates

Time management skills

Ability to wear a respirator/all necessary PPE – including being clean shaven for respirator use

Benefits

Earned Bonus Structure – attendance bonuses, annual merit increases, and an annual incentive bonus plan.

Time Off & Holidays – 11 paid holidays each year, plus paid time off to support work-life balance.

Health & Retirement – comprehensive health and welfare plans, along with a 401(k) program featuring an exceptional company match.

Career Growth & Recognition – tuition reimbursement, employee recognition programs, and opportunities to grow within the organization.

Culture & Community – as part of the NPAA family, you’ll enjoy company events throughout the year celebrating and appreciating our employees’ hard work and dedication.